Branch Operations Manager

Lansing Building Products; Melbourne (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with company contributions

401k with employer match

Paid vacation

Sick days

Tuition reimbursement

Training programs

Parental leave

Life Insurance

Disability (short & long-term)

Paid holidays

Wellness program

Volunteer time

Job summary

Lansing Building Products is seeking a Branch Operations Manager to lead daily branch operations and drive customer service excellence. The role reports to the branch manager and focuses on profitability, staff supervision, and process improvements.

Ideal candidates will have strong leadership, sales interest, and excellent communication skills. The position involves working in a fast-paced environment with heavy lifting up to 70 pounds and coordinating with inventory networks across branches.

Qualifications

• Demonstrated leadership and supervisory experience in a fast-paced setting.
• Strong customer service orientation with problem-solving skills.
• Excellent interpersonal and communication abilities across all levels of staff and customers.
• Proven ability to manage staff, monitor operations, and support P&L objectives.
• Proficiency with computers and inventory/branch management tools.

Responsibilities

• Oversee day-to-day branch operations under the branch manager.
• Support profitability and assist in P&L management.
• Supervise inside sales staff and warehouse manager.
• Act as the go-to leader for customer service issues and opportunities.
• Improve branch operations and sales; monitor warehouse processes and daily reports.

Skills

Leadership

Motivation

Customer service

Interpersonal skills

Communication

Computer literacy

Team supervision

Sales mindset

Job description

Lansing Building Productshas supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

Branch Operations Manager Responsibilities

• Live our mission statement centered on our values of respect, service, and excellence
• Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch
• Plays a critical role in the profitability of the branch and assists the branch manager with P&L management
• Supervises the inside sales staff and the warehouse manager
• Serves as the “go-to” leader for customer service opportunities and issues
• Searches for ways to improve branch operations and sales
• Monitors all branch operations, including: warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports using Lansing's "day's work in a day's time" philosophy
• Works alongside the warehouse manager and associates
• Uses company's sophisticated inventory management network, which ties all Lansing branches together
• Responsible for branch staffing
• Does what is necessary to get the job done while following our mission statement

Branch Operations Manager Qualifications

• Experienced manager and supervisor with the ability to motivate subordinates
• High integrity and energy while working in a fast-paced environment
• Experienced manager with the ability to motivate subordinates
• Experience with building products either as a salesperson or in senior warehouse roles
• Ability to meet -- and reach -- personal goals
• Strong interest in sales and/or retail as evidenced by previous jobs or by education
• Excellent interpersonal skills -- the ability to work one-on-one with customers and the ability to resolve sensitive business-related issues
• Strong computer knowledge
• All-around business professional with exceptional telephone etiquette
• Competitor with a hunger for success and the willingness to go the extra mile
• Strong communication and social skills
• Heavy lifting -- up to 70 pounds -- may be required on occasion

WRH123

A Career With Lansing Building Products Offers

• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture: Great Place to Work Certified every year since 2019
• Work/Life Balance: Paid Vacation & Sick Days
• Growth/Development: Tuition Reimbursement & Training Programs

Other Added Benefits

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.