Branch Operations Manager

ADP, Inc.; Dudley (MA); On-site; USD 62,000 - 75,000; Full time

Job summary

ADP, Inc. Dudley branch seeks an experienced Branch Operations Manager to lead daily operations, supervise tellers and Relationship Bankers, and ensure adherence to policy and controls. You will drive service excellence and manage risk in a fast-paced banking environment.

The role requires strong communication, supervisory experience, and a solid grasp of retail banking products. You will work with cross-functional teams to maintain operational integrity and customer satisfaction.

Qualifications

• Strong communication skills and customer service focus.
• Solid understanding of consumer and business banking deposits and lending products.
• Proven supervisory experience in a banking operations environment.

Responsibilities

• Lead branch operations and ensure adherence to policies and procedures.
• Schedule staff and manage branch coverage, opening/closing.
• Train and mentor tellers and relationship bankers.
• Resolve operational issues and escalate when needed.
• Process transactions and handle wire transfers and checks within limits.
• Oversee cash vault, ATM cash recyclers, and safe deposit controls.
• Collaborate with other departments to resolve challenges.
• Lead branch audits and participate in meetings.

Skills

Strong communication

Retail branch operations

Judgement & attention to detail

Multitasking

Microsoft Office

Banking software

Education

Associate degree

Tools

Microsoft Office Suite

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operations Manager

Management Dudley, MA, US

Salary Range: $61,500.00 To $75,000.00 Annually

Base Compensation Range

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus and some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining pay, we consider various factors including, but not limited to, skills and experience.

POSITION SUMMARY

Serves as a member of the branch leadership team, overseeing the efficient operation of the branch and adherence to all established controls. Ensures all operational functions are properly performed by branch team members. Manages Tellers and mentors Relationship Bankers as it relates to operational responsibilities. Adheres to bank policies, procedures, and regulatory requirements. Emulates the Bank’s defined Service Standards. Consistently provides exceptional service to all customers representing the Bank in a courteous, professional, and friendly manner.

PRINCIPAL RESPONSIBILITIES

• Leads the branch’s operational integrity in collaboration with the Branch Manager. Accountable and responsible for ensuring branch’s adherence to the Bank’s operational policies and procedures. Branch subject matter expert on all policies, procedures, and the core banking system.
• Schedules branch staff to ensure adequate branch coverage. Opens and closes the branch.
• Manages and develops Tellers. Trains and mentors new Relationship Bankers related to transaction and operation-based skills.
• Serves as first line of escalation for transaction overrides. Assists branch team with decisioning policy and procedure exception requests.
• Processes customer transactions. Originates wire transfers within assigned limits; issues/approves bank checks within assigned limits. Occasionally assists customers with sales and service-related requests.
• Serves as custodian for the main vault. Performs cash shipments and related duties. Responsible for settlement of ATM and cash recyclers. Administers the branch’s Safe Deposit control program.
• Liaises with Deposit Operations, Risk Management, BSA, Loan Servicing, Accounting, and all other control functions to resolve operational challenges. Builds and maintains strong inter-departmental partnerships.
• Leads branch participation in branch audits as it relates to operational activities.
• Serves as primary contact for Security Officer and manages alarm testing and response for assigned branch.
• Keeps branch team informed of pertinent changes in operational policy and procedures. Participates in branch meetings and huddles; shares applicable content. Serves as a positive change agent.

NOTE: This position description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MANAGEMENT RESPONSIBILITIES: Manages Tellers.

REQUIRED SKILLS: Strong communication skills. Proficient in retail branch operations. Solid understanding of consumer and business banking deposit and lending products. Exhibits sound judgement and displays an enthusiastic spirit. Strong attention to detail and ability to multi-task. Proficient in Microsoft Office Suite and banking software applications.Ability to learn and adapt to new information and technology platforms.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Work is often performed in an office environment, with frequent interruptions. Ability to remain in a stationary position, move inside the workplace, operate a computer, and exchange information. Occasionally required to move coin of approximately 50lbs. Must be able to positively discern and identify an individual. Willingness to work flexible schedules, including weekend and evening work. Required to travel locally.

MINIMUM EDUCATION: Associate degree in related discipline or equivalent years of experience.

MINIMUM PRIOR EXPERIENCE: 4-6 years in related banking operations experience and supervisory experience.