Branch Operations Manager

Webster Five; Dudley (MA); On-site; USD 62,000 - 75,000; Full time

Job summary

Webster Five is seeking a Branch Operations Manager in Dudley, MA to lead daily branch operations, ensure policy compliance, and mentor tellers and relationship bankers in operational tasks.

The role requires 4–6 years of banking operations experience with supervisory responsibilities, excellent communication, and strong attention to detail. Proficiency in Microsoft Office and banking software is expected; local travel may be required.

Qualifications

• Minimum education: Associate degree or equivalent.
• 4–6 years in related banking operations experience and supervisory experience.
• Strong communication, attention to detail, and customer service orientation; ability to multi-task.

Responsibilities

• Leads branch operational integrity and ensures adherence to policies and procedures.
• Schedules staff and manages branch coverage, opens/closes the branch.
• Trains and mentors Tellers and Relationship Bankers on transaction and operation-based skills.
• Serves as escalation point for overrides and policy exceptions.
• Handles cash transactions, wire transfers, and bank checks within limits; supports customer requests.
• Liaises with other departments to resolve operational challenges and supports branch audits.

Skills

Strong communication skills

Retail branch operations

Attention to detail

Customer service

Team supervision

Education

Associate degree

Tools

Microsoft Office Suite

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operations Manager

Management Dudley, MA, US

Salary Range: $61,500.00 To $75,000.00 Annually

Base Compensation Range:

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus and some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining pay, we consider various factors including, but not limited to, skills and experience.

POSITION SUMMARY: Serves as a member of the branch leadership team, overseeing the efficient operation of the branch and adherence to all established controls. Ensures all operational functions are properly performed by branch team members. Manages Tellers and mentors Relationship Bankers as it relates to operational responsibilities. Adheres to bank policies, procedures, and regulatory requirements. Emulates the Bank’s defined Service Standards. Consistently provides exceptional service to all customers representing the Bank in a courteous, professional, and friendly manner.

PRINCIPAL RESPONSIBILITIES:

• Leads the branch’s operational integrity in collaboration with the Branch Manager. Accountable and responsible for ensuring branch’s adherence to the Bank’s operational policies and procedures. Branch subject matter expert on all policies, procedures, and the core banking system.
• Schedules branch staff to ensure adequate branch coverage. Opens and closes the branch.
• Manages and develops Tellers. Trains and mentors new Relationship Bankers related to transaction and operation-based skills.
• Serves as first line of escalation for transaction overrides. Assists branch team with decisioning policy and procedure exception requests.
• Processes customer transactions. Originates wire transfers within assigned limits; issues/approves bank checks within assigned limits. Occasionally assists customers with sales and service-related requests.
• Serves as custodian for the main vault. Performs cash shipments and related duties. Responsible for settlement of ATM and cash recyclers. Administers the branch’s Safe Deposit control program.
• Liaises with Deposit Operations, Risk Management, BSA, Loan Servicing, Accounting, and all other control functions to resolve operational challenges. Builds and maintains strong inter-departmental partnerships.
• Leads branch participation in branch audits as it relates to operational activities.
• Serves as primary contact for Security Officer and manages alarm testing and response for assigned branch.
• Keeps branch team informed of pertinent changes in operational policy and procedures. Participates in branch meetings and huddles; shares applicable content. Serves as a positive change agent.

NOTE: This position description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MANAGEMENT RESPONSIBILITIES: Manages Tellers.

REQUIRED SKILLS: Strong communication skills. Proficient in retail branch operations. Solid understanding of consumer and business banking deposit and lending products. Exhibits sound judgement and displays an enthusiastic spirit. Strong attention to detail and ability to multi-task. Proficient in Microsoft Office Suite and banking software applications.Ability to learn and adapt to new information and technology platforms.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Work is often performed in an office environment, with frequent interruptions. Ability to remain in a stationary position, move inside the workplace, operate a computer, and exchange information. Occasionally required to move coin of approximately 50lbs. Must be able to positively discern and identify an individual. Willingness to work flexible schedules, including weekend and evening work. Required to travel locally.

MINIMUM EDUCATION: Associate degree in related discipline or equivalent years of experience.

MINIMUM PRIOR EXPERIENCE: 4-6 years in related banking operations experience and supervisory experience.

Webster Five is an equal opportunity employer. We are committed to fostering and championing a culture of inclusion, equity, and diversity. Accommodations are available for applicants with disabilities.