Branch Operations Manager

D&W Diesel, Inc.; City of Auburn (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

An established industry player offers an exciting opportunity for a Branch Operations Manager to lead daily operations across multiple store locations. The ideal candidate will possess extensive experience in operations management, particularly within the truck or automotive sectors. This role demands strong leadership and problem-solving skills, as well as a commitment to exceptional customer service. You will oversee inventory management, staff performance, and operational efficiency, contributing to a culture of excellence. If you thrive in a fast-paced environment and are ready to make impactful decisions, this position is perfect for you.

Benefits

Employee Stock Ownership Plan (ESOP)

401(k) with a company match

Disability & Life Insurance

Paid Time Off & Paid Holidays

Qualifications

• 5+ years’ experience as an operation manager or similar role.
• Strong decision-making and problem-solving skills are essential.

Responsibilities

• Manage and support all aspects of store locations including customer service and inventory.
• Optimize operations to be efficient and cost-effective.

Skills

Operations Management

Leadership Skills

Customer Service

Inventory Management

Problem-Solving Skills

Communication Skills

Education

5+ years of experience in operations management

Technical/Mechanical Aptitude

Job description

Monday, April 14, 2025

D&W Diesel, Inc. has a fantastic opportunity for a Branch Operations Manager to oversee the daily operations of 8 store locations. The successful candidate will have proven operations management experience and effective leadership skills. We are looking for an individual who has service or parts related experience, preferably in the truck or automotive industry and the ability to work in a fast paced environment.

Job Responsibilities:

• Manage and support all aspects of D&W store locations including customer service, inventory management and shipping & receiving.
• P&L responsibilities for each branch location.
• Participate in all aspects of staffing including hiring, disciplinary and performance management.
• Optimize operations to be efficient and cost effective.
• Ensure store locations are clean, organized and well maintained.
• Uphold company culture of exceptional customer service.
• Assist store managers in resolving customer disputes and warranties.
• Work with sales management to support customer needs.
• Create policy and training programs to ensure standard processes and best practices are in place.
• Support drive-in operations for locations with on vehicle service capabilities.

Qualifications:

• 5+ years’ experience as an operation manager or similar role
• Strong interpersonal and communication skills
• Effective organization skills and flexibility to balance and prioritize the needs of the stores.
• Must have strong decision making and problem-solving skills.
• Learn and maintain company product knowledge and on vehicle service offerings.
• A technical / mechanical aptitude is preferred
• This position requires 50% amount of travel based on the needs of the stores.

D&W Diesel, Inc. is an employee-owned, $125 million business with over 350 employees in 8 locations. We are an aftermarket distributor and remanufacturer of diesel engine components and industrial products.

Compensation Range: $100,000 - $140,000 annually

• Employee Stock Ownership Plan (ESOP)
• 401(k) with a company match
• Disability & Life Insurance
• Paid Time Off & Paid Holidays at time of hire

To apply for this position please visit our website at www.dwdiesel.com/Careers. If you are unable to apply online due to disability, please contact Human Resources: 315-253-2324

Equal Opportunity Employer/Veterans/Disabled