Branch Operations Leader — Logistics & Customer Experience

Spee-Dee Delivery Service; West Virginia (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

PTO

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service is seeking a Branch Manager to oversee daily branch operations and coordinate shipments to and from the facility in St. Cloud, MN. The role focuses on driving production, safety, and customer service while leading staff and analyzing performance data.

Starting salary ranges from $70,000 to $80,000 annually, based on experience and credentials; a CDL license or company training may be required. Occasional travel may be needed; comprehensive benefits available.

Qualifications

• 21+ years of age
• High school diploma or equivalent required
• Associate's degree in Business Management or Operations Management or related field preferred
• 3+ years of experience in the transportation industry and leadership preferred
• Must hold a valid CDL Class A driver's license OR complete Company paid CDL training program

Responsibilities

• Oversee and ensure all day-to-day branch operations are completed
• Plan and organize daily activities related to production and operations
• Measure productivity by analyzing performance data, financial data, and activity reports
• Ensure customer complaints are investigated and resolved
• Identify, recommend and implement measures to improve productivity, equipment performance, work methods, and customer service
• Enforce safety, DOT, and company policies
• Analyze route performance to ensure it is being performed properly and freight is distributed appropriately
• Conduct performance evaluations that are timely and constructive
• Lead weekly meetings and communicate goals and assignments
• Handle and participate in investigating employee concerns
• Identify and escalation all operational concerns to appropriate management
• Determine labor needs to meet production goals
• Hire, train, discipline, and onboard new staff
• Periodic travel may be required
• Perform other required duties as assigned

Skills

Excellent management skills

Excellent written and oral comms

Relationship building

Project management

Safety compliance

Judgment & decision making

MS Office / systems

Education

High school diploma or equivalent

Associate's degree in Business/Operations Management

CDL Class A license or CDL training

Job description

Spee Dee Delivery Service is seeking a Branch Manager to oversee daily branch operations and coordinate shipments to and from the facility in St. Cloud, MN. The role focuses on driving production, safety, and customer service while leading staff and analyzing performance data.

Starting salary ranges from $70,000 to $80,000 annually, based on experience and credentials; a CDL license or company training may be required. Occasional travel may be needed; comprehensive benefits available.