Branch Operations Leader: Elevating Service & Lending

Self-Help Credit Union; Winter Park (FL); On-site; USD 50,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

Self-Help Credit Union in Winter Park, FL is seeking an Assistant Branch Manager to lead branch staff, oversee teller operations, and ensure excellent member service. You will coach MSR, UB, MSS, and other team members while maintaining cash handling accuracy and regulatory compliance.

Ideal candidates have 4+ years in banking or retail with leadership experience and are proficient in Microsoft Office and branch software. This full-time role offers competitive nonprofit compensation and benefits.

Qualifications

• Minimum 4 years in banking or retail with staff supervision experience.
• Ability to obtain or maintain NMLS in certain markets.
• Strong customer-service focus with payroll and cash handling knowledge.

Responsibilities

• Oversee branch operations and ensure proper staffing and scheduling.
• Coach and develop branch staff to meet production goals and service standards.
• Manage lending activities and ensure adherence to credit policies.
• Ensure accuracy of cash handling, audits, and regulatory compliance.
• Respond to inquiries and foster a positive member experience.

Skills

Customer service

Leadership

Communication

Regulatory compliance

Time management

Team coaching

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Credit union software

Job description

Self-Help Credit Union in Winter Park, FL is seeking an Assistant Branch Manager to lead branch staff, oversee teller operations, and ensure excellent member service. You will coach MSR, UB, MSS, and other team members while maintaining cash handling accuracy and regulatory compliance.

Ideal candidates have 4+ years in banking or retail with leadership experience and are proficient in Microsoft Office and branch software. This full-time role offers competitive nonprofit compensation and benefits.