Branch Operations Leader: Elevate Customer Experience

Civista Bank; Asheville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Civista Bank is seeking a Branch Operations Specialist to ensure branch operations are run smoothly and compliantly, while delivering an exceptional customer experience. The role focuses on transaction processing, product guidance, and partnering with teams to grow the bank's relationships.

The BOS will build product knowledge, support daily audits, and help customers access technology and services, including digital banking, to improve financial outcomes.

Qualifications

• Minimum 2-3 years in branch banking environment.
• Knowledge of operations, customer service, new accounts and lending.
• Excellent oral, written and presentation skills.

Responsibilities

• Ensure branch tasks are followed and completed daily by staff.
• Retain operational materials and manage audits for soundness.
• Create exceptional customer experiences by processing transactions and cross-selling.
• Develop knowledge of products/services to meet customer needs.
• Execute customer requests with speed and accuracy.
• Understand consumer lending and manage relationships during the loan process.
• Communicate internally/externally to uphold service quality.
• Adhere to regulations and branch policies for safety and soundness.
• Engage in daily personal growth and adapt to new systems.

Skills

Branch banking experience

Customer service

Communication skills

Attention to detail

Education

Associate's Degree preferred

High School diploma or equivalent required

Job description

Civista Bank is seeking a Branch Operations Specialist to ensure branch operations are run smoothly and compliantly, while delivering an exceptional customer experience. The role focuses on transaction processing, product guidance, and partnering with teams to grow the bank's relationships.

The BOS will build product knowledge, support daily audits, and help customers access technology and services, including digital banking, to improve financial outcomes.