Branch Operations Leader — Elevate Customer Experience

Civista Bank; Rutherfordton (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Civista Bank is seeking a Branch Operations Specialist to ensure daily branch operations compliance and smooth systems performance, while delivering an exceptional customer experience. The role emphasizes transaction processing, relationship building, and knowledge of products and services to meet customer needs.

The BOS will uphold policy, participate in audits, and support technology usage in everyday banking interactions, with a focus on accuracy and efficiency.

Qualifications

• Minimum 2–3 years in a branch banking environment.
• Knowledge of operations including customer service, new accounts, and lending.
• Excellent oral, written and presentation skills.
• Detail oriented with ability to work under deadlines with interruptions.
• Associate's Degree preferred; high school diploma required.

Responsibilities

• Ensure branch operations tasks are completed daily by all employees.
• Manage audits and materials to maintain operational soundness.
• Deliver exceptional customer experience through transactions and relationship building.
• Develop product knowledge to meet customer needs and solve problems.
• Process requests quickly and accurately; support lending processes.

Skills

Branch operations knowledge

Customer service

Communication

Attention to detail

Lending awareness

Education

Associate's Degree preferred

High School diploma or equivalent

Job description

Civista Bank is seeking a Branch Operations Specialist to ensure daily branch operations compliance and smooth systems performance, while delivering an exceptional customer experience. The role emphasizes transaction processing, relationship building, and knowledge of products and services to meet customer needs.

The BOS will uphold policy, participate in audits, and support technology usage in everyday banking interactions, with a focus on accuracy and efficiency.