Branch Operations Leader - Customer Experience

JPMorganChase; Gahanna (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

JPMorganChase is seeking a Branch Operations Lead in Gahanna, Ohio. The role involves managing daily branch operations, leading a team to enhance client experiences, and ensuring compliance with banking policies.

The ideal candidate will have 1+ years of retail banking experience and strong leadership skills. This position requires excellent communication and the ability to foster relationships with clients. A high school degree is mandatory, while preferred qualifications include Associate Banker experience.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Experience in managing cash devices and client interactions.

Responsibilities

• Lead branch operations and manage lobby flow.
• Engage clients with clear and polite communication.
• Resolve client issues effectively and adhere to bank policies.

Skills

Detail-oriented

Leadership skills

Client engagement

Organizational skills

Retail banking experience

Education

High school degree, GED, or foreign equivalent

Job description

JPMorganChase is seeking a Branch Operations Lead in Gahanna, Ohio. The role involves managing daily branch operations, leading a team to enhance client experiences, and ensuring compliance with banking policies.

The ideal candidate will have 1+ years of retail banking experience and strong leadership skills. This position requires excellent communication and the ability to foster relationships with clients. A high school degree is mandatory, while preferred qualifications include Associate Banker experience.