Branch Operations Leader

TruGreen LawnCare; Wilmington (DE); On-site; USD 83,000 - 139,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

TruGreen in Wilmington seeks a Branch Operations Manager to oversee daily branch operations, staff, and service delivery. You will lead hiring, training, and performance management while ensuring customer satisfaction and regulatory compliance.

The role requires managing budgets, monitoring performance metrics, and driving process improvements to enhance efficiency and profitability. A strong emphasis on safety, coaching, and team leadership is essential for success.

Qualifications

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

Responsibilities

• Oversee daily branch operations and ensure timely service delivery.
• Lead staff recruitment, training, and performance evaluations.
• Maintain high customer satisfaction and resolve inquiries.
• Ensure regulatory compliance and licensing of production staff.
• Manage budgets, forecasts, and branch financial metrics.
• Analyze operational data to identify trends and improvements.
• Implement strategies to drive efficiency and branch performance.
• Foster a positive team culture and engagement.
• Identify process improvements to increase profitability.

Skills

Leadership

Operational Expertise

Customer Service

Communication Skills

Analytical Skills

Financial Acumen

Problem-Solving

Compliance Knowledge

Adaptability

Education

Associate’s degree in business-related discipline

Job description

TruGreen in Wilmington seeks a Branch Operations Manager to oversee daily branch operations, staff, and service delivery. You will lead hiring, training, and performance management while ensuring customer satisfaction and regulatory compliance.

The role requires managing budgets, monitoring performance metrics, and driving process improvements to enhance efficiency and profitability. A strong emphasis on safety, coaching, and team leadership is essential for success.