Branch Operations Leader

Ymc; King (NC); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

YMCA is seeking a Branch Operations Leader responsible for the overall well-being of the facility and members. This role supports all operating areas during evenings and weekends, ensuring safety and smooth logistics across departments.

The ideal candidate has strong customer service skills, is highly relational, and capable of managing a comprehensive shift schedule while adhering to YMCA policies and safety procedures.

Competenze

• High school diploma or GED required.
• Strong customer service and communication skills.
• Willingness to learn YMCA software and systems.

Mansioni

• Greet members and guests and assist staff during shift.
• Remain visible and support all departments as needed.
• Observe the facility and report maintenance issues promptly.
• Handle incidents, document reports, and notify supervisors.
• Respond to emergencies and ensure all doors are secured at close.
• Develop relationships and influence others without direct reports.

Conoscenze

Customer service

Verbal communication

Outgoing personality

Bilingual (plus)

Formazione

High school diploma or GED

Strumenti

DAXKO

Descrizione del lavoro

The Branch Operations Leader is responsible for the overall well-being of the facility and all YMCA members and guests. They are mature, dependable and display wise management of all logistics. The role of the Branch Operations Leader is to support all operating areas of the YMCA during their shift. This person should be highly relational but also have the ability to manage a comprehensive schedule of activities and programs. Exercises sound fiscal management. Ensures effective branch operations by performing the essential and marginal responsibilities below and the specific responsibilities detailed on any applicable supplemental fact sheet(s). Responsible for other duties as assigned.The schedule is for evenings and weekends.Essential FunctionsGreet members and guests as they enter/leave the YMCARemain visible and be available to support staff during shiftProvide Y-Greets for potential membersBe cross trained and able to assist in all departments as needed including, but not limited to Membership, Wellness, and Kids Zone.Observe the whole facility consistently throughout the shiftEnsure prompt cleanup of areas requiring attention and report housekeeping issues to the Budd Group personnel for follow up.Report maintenance or repair work needs to the Executive Director/Associate Executive Director.Follow established YMCA policy and guidelines with regard to accidents, injuries or incidents including the filing of appropriate incidents reports and notification to appropriate department supervisors. The Branch Operations Leader is in charge of all emergencies, especially when a director is not on site.Ensure proper response to fire alarms and security breachesServe as the primary responder to facility operation incidentsReview all incident reports for completeness (including securing locker rooms, acquiring signatures and getting contact information for members)Ensure all doors are properly secured prior to closing in the evenings. This should be done at the end of the shift.Consistently check the exterior doors to ensure they are not propped open so that non-members cannot sneak in.Provide responses to concerns of members as they arise.Supervisory ResponsibilitiesThe Branch Operations Leader has no direct reports so the ability to develop relationships and inspire others through influence and collaboration is crucial.High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience18 years of age or olderCustomer service experience requiredComputer skills and the ability to learn appropriate computer programs related to the positionExcellent customer service skillsStrong verbal communication skillsOutgoing personality and a desire to be helpful to othersMust be able to stand for the majority of shiftBilingual is a plusDAXKO skills a plusCertification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hireOther YMCA-required training and certifications, as applicablePhysical DemandsSufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.