Branch Operations Lead: Inside Sales & Inventory

MSC Industrial Direct Co.,Inc.; Boston (MA); On-site; USD 61,000 - 87,000; Full time

Job summary

MSC Industrial Supply Co. in Boston, MA is seeking an Inside Sales Supervisor to manage day-to-day branch activities, coach staff, schedule shifts, oversee inventory, and assist customers.

This role blends customer service supervision with warehouse distribution oversight. You will supervise the Inside Sales team under the Branch Sales Manager, drive gross margin and inventory turns, monitor expenses, train staff on MSC systems and sales techniques, and support both branch and external sales

Qualifications

• High School Diploma or equivalent required.
• Minimum three years of sales/customer service experience.
• 0-2 years supervisory experience required.
• One year of industry-related experience preferred.

Responsibilities

• Supervise Inside Sales team under Branch Sales Manager.
• Manage branch inventory, scheduling, and customer assistance.
• Identify ways to improve gross margin and inventory turns.
• Monitor expenses and suggest corrective actions.
• Visit customers to assess needs and build rapport.
• Train staff on MSC systems and sales techniques.

Skills

Customer service

Sales leadership

Inventory management

Budget monitoring

Team coaching

Education

High School Diploma

Tools

MS Office

Job description

MSC Industrial Supply Co. in Boston, MA is seeking an Inside Sales Supervisor to manage day-to-day branch activities, coach staff, schedule shifts, oversee inventory, and assist customers.

This role blends customer service supervision with warehouse distribution oversight. You will supervise the Inside Sales team under the Branch Sales Manager, drive gross margin and inventory turns, monitor expenses, train staff on MSC systems and sales techniques, and support both branch and external sales