Branch Operations & Growth Leader

Krapf School Bus - RLB Inc; Pennsylvania; On-site; USD 75,000 - 110,000; Full time

Job summary

Krapf School Bus - RLB Inc is seeking an experienced Operations Manager to lead branch activities in Pennsylvania. You will supervise daily operations, optimize scheduling and routing, manage billing and payroll, and drive customer satisfaction and profitability.

The role requires 3–5 years of service-operations management, strong communication, and financial acumen, plus a CDL and School Bus Endorsement or willingness to obtain one. Bachelor’s degree or equivalent is preferred.

Qualifications

• 3 to 5 years management experience in a service environment including operations management.
• Accounting and excellent communication and customer service skills a must; relationship-building and value-added selling skills are essential.
• Communicates effectively orally and in written form.
• Computer literacy.
• Works well as part of a team; systematically encourages and supports others.
• Valid Commercial Driver’s License (CDL) and School Bus Endorsement or willingness to obtain one.

Responsibilities

• Actively solicit new business while maintaining current customer base. Analyze and develop competitive advantages including financial, service-related, and fleet costs.
• Secure incremental revenue by marketing charter opportunities outside of the main revenue contract. Assist in preparation of tenders/bids by developing bid work-ups and analysis and participate in the bid process.
• Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, inventory control, maintenance, and other activities.
• Attend meetings of school board, school visits, and act as company liaison with various governing bodies and/or key influences where appropriate.
• Reviews and monitors operations, communications, and relations with customers in areas of dispatch performance, driver training, and performance, routing, and safety matters.
• Oversee administration and compliance with the company handbook and resolve labor/employee issues. Implement programs and initiatives designed to maintain a union-free environment.

Skills

Operations management

Budgeting

Customer service

Team leadership

Communication

Safety compliance

Education

Bachelor degree or equivalent

Tools

Computer literacy

Job description

Krapf School Bus - RLB Inc is seeking an experienced Operations Manager to lead branch activities in Pennsylvania. You will supervise daily operations, optimize scheduling and routing, manage billing and payroll, and drive customer satisfaction and profitability.

The role requires 3–5 years of service-operations management, strong communication, and financial acumen, plus a CDL and School Bus Endorsement or willingness to obtain one. Bachelor’s degree or equivalent is preferred.