Branch Operations Excellence Specialist

DPR Construction; North Carolina; On-site; USD 85,000 - 110,000; Full time

Job summary

DPR Construction is seeking an Operations Excellence professional to reinforce best practices across DPR’s Equipment branches and provide hands-on coaching to improve consistency and accountability. You will partner with regional stakeholders to identify performance gaps and support approved initiatives.

The role emphasizes training delivery, KPI monitoring, and collaboration with branch teams to foster continuous improvement and adherence to standard operating procedures.

Qualifications

• Bachelor’s degree in business, operations management, construction management, or related field.
• 5+ years in operations, construction services, supply, or equipment rental operations.
• No certifications required.

Responsibilities

• Conducts branch visits and operational reviews to reinforce best practices.
• Monitors and analyzes KPIs to support performance improvement.
• Delivers training and coaching on processes and system usage.
• Documents gaps, gathers branch feedback, and reports to leadership.
• Supports rollout of new processes, tools, and updates.
• Maintains knowledge of supporting workgroups and systems.
• Builds collaborative relationships to foster accountability and continuous improvement.

Skills

Operational excellence

Training delivery

Performance analytics

Cross-functional collaboration

Education

Bachelor's degree in business, operations management, construction management, or related field

Job description

Job Overview

Job Description At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization. As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Job Summary

Supports operational excellence efforts across OES Equipment branches within DPR’s Family of Companies by reinforcing company best practices, delivering training, and monitoring key performance indicators. Provides hands-on operational guidance and coaching to branch teams to strengthen consistency, accountability, and process adherence. Partners with regional stakeholders to identify performance gaps and support execution of approved improvement initiatives.

Key Responsibilities

• Conducts branch visits and operational reviews to reinforce established best practices and support adherence to standard operating procedures.
• Monitors and analyzes key performance indicators, identifying trends and sharing observations with branch leadership to support performance improvement efforts.
• Delivers training and coaching to branch personnel on operational processes, system usage, and performance expectations.
• Documents operational gaps, gathers branch feedback, and communicates findings to regional leadership and functional partners.
• Supports rollout and adoption of new processes, tools, and operational updates as directed by management.
• Maintains working knowledge of supporting workgroups and systems to provide accurate guidance and promote process consistency.
• Builds collaborative relationships with branch teams to foster accountability, trust, and continuous improvement without direct supervisory responsibility.

Education Qualifications

• Bachelor’s degree in business, operations management, construction management, or a related field, or equivalent experience required.

Work Experience

• 5+ years of experience in operations, construction services, supply, or equipment rental operations required.

Certifications and Licenses

• No certifications required.

About DPR

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together - by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. The DPR family of companies is closing the gap between design and construction with an integrated collection of products and services to build smarter, move faster and achieve strong results. Our approximately 11,000 employees share a commitment to growth, innovation and building great things - great teams, great careers and great projects that change the world.

DPR is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate. DPR will not tolerate discrimination or harassment based on any of these characteristics. Read more in our EEOE Policy.