Branch Operations & Customer Experience Specialist

Civista Bancshares, Inc.; Kentucky; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee banking benefits

Job summary

Civista Bank is seeking a Branch Operations Specialist to ensure branch procedures are followed and systems run smoothly. This role emphasizes delivering an outstanding customer experience through proficient transaction handling and product recommendations.

The BOS will build product knowledge, support lending activities, and maintain compliance with policies while engaging customers and colleagues to grow the bank’s relationships.

Qualifications

• Experience in branch banking operations and customer service.
• Familiarity with consumer lending processes is a plus.
• Strong written and verbal communication skills required.

Responsibilities

• Ensure branch operations tasks are completed daily by staff.
• Maintain audits and materials to uphold operational soundness.
• Deliver exceptional customer experiences through accurate transactions and needs assessment.
• Develop product knowledge to meet customer needs and resolve issues.
• Adhere to regulations and policies for safety and soundness.

Skills

Branch banking

Customer service

Interpersonal skills

Attention to detail

Communication skills

Education

Associate’s Degree preferred

High School diploma or equivalent

Tools

Computer software (MS Office)

Job description

Civista Bank is seeking a Branch Operations Specialist to ensure branch procedures are followed and systems run smoothly. This role emphasizes delivering an outstanding customer experience through proficient transaction handling and product recommendations.

The BOS will build product knowledge, support lending activities, and maintain compliance with policies while engaging customers and colleagues to grow the bank’s relationships.