Branch Operations & Customer Experience Lead

Westamerica-Bank; Grass Valley (CA); On-site; USD 37,000 - 55,000; Full time

Job summary

Westamerica Bank is seeking a customer-focused team member in Grass Valley, CA to deliver outstanding service and promote bank products. You will travel to other branches as assigned and support daily operations, including opening/closing tasks and cash handling.

This role requires effective communication with customers and colleagues to drive excellent service levels. The position emphasizes quality interaction, adherence to policies, and teamwork, with opportunities to contribute to sales

Qualifications

• Good customer relations and basic math skills required.

Responsibilities

• Provide quality service to customers and promote bank services and products.
• Meet sales and service goals; assist with internal sales activity and referrals.
• Ensure transaction accuracy and comply with branch policies and procedures.
• Assist with daily operational tasks and balance ATM and vault-related duties.
• Follow branch security procedures and maintain compliance with regulatory standards.

Skills

Customer service

Basic math

Sales

Tools

10-key machine

Microsoft Windows-based computers

Fax

Photocopier

ATM

Branch tube system

Job description

Westamerica Bank is seeking a customer-focused team member in Grass Valley, CA to deliver outstanding service and promote bank products. You will travel to other branches as assigned and support daily operations, including opening/closing tasks and cash handling.

This role requires effective communication with customers and colleagues to drive excellent service levels. The position emphasizes quality interaction, adherence to policies, and teamwork, with opportunities to contribute to sales