Branch Operations Coordinator

Socket.dev; Cayuga (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life and disability

401(k) match

Employee stock ownership program (ESOP

Paid time off and bank holidays

Job summary

First Financial Bank in Cayuga, IN seeks a Branch Operations Coordinator to support the Banking Center Manager, supervise tellers, and manage daily branch operations on-site. This role drives service quality, handles transactions, and contributes to sales efforts.

You will train staff, ensure regulatory compliance, and foster a community-focused banking experience. On-site position with opportunities for growth within the branch network.

Qualifications

• High school diploma or equivalent or six months of teller and sales experience.
• Strong sales skills with customer satisfaction and sales goals.
• Excellent client service, interpersonal, and leadership skills.
• Strong written and verbal communication with professional demeanor.

Responsibilities

• Support Banking Center Manager in overseeing daily operations and efficiency.
• Provide leadership and coaching to tellers, scheduling and approving transactions.
• Cross-sell products and generate leads for the sales team.
• Deliver exceptional service by building client relationships and understanding needs.
• Follow security procedures and banking regulations while ensuring policy adherence.
• Conduct performance discussions and staff training on policy updates.
• Assist with teller and platform transactions including check cashing and new accounts.
• Support branch operations to ensure smooth daily execution.

Skills

Sales skills

Customer service

Leadership

Communication

Multi-tasking

PC proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Internet applications

Job description

Branch Operations Coordinator
Location: CAYUGA, IN (On-Site)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you are a detail-oriented professional who enjoys process and delivering exceptional customer service, our Branch Operations Coordinator (BOC) role could be the perfect fit! This position allows you to support branch operations, supervise transactions, and develop your banking career while making a positive impact on the community.

What You’ll Do

• Support Branch Efficiency: Assist the Banking Center Manager in overseeing daily operations and ensuring efficiency.
• Lead & Support: Provide leadership and guidance to tellers, including scheduling, approving transactions, and coaching team members.
• Drive Sales & Service: Introduce clients to new products and services, cross-sell, and generate leads for the sales team.
• Engage Clients: Deliver exceptional service by building relationships, identifying client needs, and providing financial solutions.
• Ensure Compliance: Follow security procedures and banking regulations while maintaining adherence to policies.
• Train & Develop: Conduct performance discussions, coaching sessions, and ensure staff is informed of policy updates.
• Process Transactions: Assist with teller and platform activities, including check cashing, account openings, and client transactions.
• Guide Operations: Act as a key support in branch operations, ensuring smooth execution of daily tasks and operational efficiency.

What We’re Looking For

• High school diploma or equivalent, or six months of experience in the teller function and sales experience.
• Strong sales skills with previous experience meeting client satisfaction and sales goals.
• Excellent client service, interpersonal, and leadership skills.
• Strong written and verbal communication skills with professional grammar and demeanor.

• Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment.
• Knowledge of financial products and services.
• Proficiency in PC, Microsoft, and internet applications.
• Ability to work in a fast-paced, time-sensitive environment with a positive attitude.
• Ability to work occasional weekends and extended hours when needed.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.