Branch Operations Assistant

RB GLOBAL; Fremont (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

RB Global is seeking a Branch Operations Assistant in Fremont, CA. You will support customer inquiries, process orders, manage vehicle data, and assist with yard operations including loader tasks.

The role requires attention to detail, strong communication, and a willingness to learn forklift operation within 90 days. This position involves outdoor work in all weather and interaction with customers and staff.

Qualifications

• Strong leadership skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers—verbal and written.
• Willing to learn how to operate a forklift within 90 days of starting position.
• General mechanical knowledge of vehicles.
• Experience in equipment rental or construction industry and/or related field preferred.
• Strong MS Office skills with above-average Excel/PowerPoint proficiency.
• Must remain alert to hazards associated with heavy equipment and vehicles.
• Position involves outdoor work in all weather.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and data entry into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing, filing, and related clerical duties.
• Process paperwork for auction day and obtain approvals.
• Follow established procedures under supervisor guidance.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Record vehicle check-in information and maintain records.
• Detail vehicles to improve appearance for auction value.
• Safely operate vehicles to move them around the facility and store them.
• Assist visitors and guide to the right contact.
• Loader operation experience.
• Report policy violations to supervisor.
• Act as subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
• Perform other duties as needed per business needs.

Skills

Strong leadership

Independent work

Problem solving

Excellent communication

MS Office (Excel/PowerPoint)

Forklift readiness

Outdoor work readiness

Mechanical knowledge

Job description

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs.

Qualifications

• Strong leadership skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers and towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.