Branch Operations Administrator

Isabella Bank Corporation; Mount Pleasant (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Isabella Bank Corporation is seeking a Branch Operations Administrator to develop and maintain branch procedures and enhance customer service across the branch network. The role supports staff training to ensure consistent operations and regulatory compliance.

You will oversee teller training materials, guide new managers and tellers, monitor branch metrics, and collaborate with regional managers to standardize processes and deliver bank products efficiently.

Qualifications

• Minimum 5 years of banking experience in branch operations.
• Proficient in Word, Excel, and PowerPoint.
• Strong problem solving and decision making.
• Ability to coach and train staff; strong interpersonal skills.
• Experience analyzing branch data to improve operations.

Responsibilities

• Develop and oversee teller-training materials for teller and branch processes.
• Provide guidance for operational training for new branch managers and teller supervisors.
• Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.
• Develop and maintain branch operational procedures for branch software applications.
• Utilizes data to resolve operational problems and identify process improvements.
• Assist branches in customer service operations by orienting and coaching branch leadership.
• Serve as a resource for Regional Managers on branch operation consistency across offices.
• Review branch processes to ensure consistency and identify training needs.
• Identify, update, and review branch metrics for Regional Managers to assist in staffing and consistency.

Skills

Verbal & written communication

Microsoft Office

Decision making

Management & organization

Coaching & training

Data analysis

Education

5 years of branch operations banking experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

Main Office
139 E Broadway St
Mount Pleasant, MI 48858, USA

Description

Position Title: Branch Operations Administrator

Reports To: Chief Operations Officer

General Purpose:

Develops and maintains branch operational procedures. Establishes practices to enhance customer service experience throughout the entire branch network. Supports branch staff training to ensure consistency of branch operations across all regions.

Responsibilities:

• Develop and oversee teller-training materials for teller and branch processes.
• Provide guidance for operational training for new branch managers and teller supervisors.
• Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.
• Develop and maintain branch operational procedures for branch software applications.
• Utilizes data to resolve operational problems; and identifies process improvements.
• Assists branches in customer service operations by orienting and coaching branch leadership.
• Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services.
• Reviews branch processes to ensure consistency and identify training needs.
• Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches.
• Performs other similar or related duties as necessary.

Qualifications:

Education/Experience

• 5 years of banking experience in branch operations required

Skills

• Strong verbal and written communication skills
• Strong computer knowledge in Microsoft Word, Excel, and PowerPoint
• Ability to make decisions and solve complex problems
• Strong management and organizational skills
• Strong interpersonal skills with ability to deliver effective coaching and training
• Ability to identify and analyze data

Isabella Bank is an AA/EEO employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.