Big Rapids West Teller Supervisor

Isabella Bank; Big Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Isabella Bank in Big Rapids, MI seeks a Teller Supervisor to lead the Teller team, coach on cross-selling, and ensure accurate deposits and cash handling while maintaining regulatory compliance.

The role emphasizes staff development, effective communication, and readiness to handle customer inquiries, train new hires, and support branch leadership across locations. A High School Diploma is required, associates or higher preferred.

Qualifications

• Requires understanding of Teller processes and new account concepts.
• Shows initiative for continued development in banking career.
• Demonstrates leadership and ability to work with others.
• Able to work independently with minimal supervision.
• Comfortable leading staff.

Responsibilities

• Coach Teller staff to capitalize on cross-selling opportunities and refer customers to deepen relationships.
• Maintain knowledge and educate team on all products, services, technology and policies.
• Manage operations of the Teller line and ensure adherence to policies and procedures.
• Hire, supervise, motivate, and communicate with Teller staff.
• Assist customers with deposits, withdrawals, loan payments, and check acceptance.

Skills

Effective communication

Multi-tasking

Customer service

Positive attitude

Problem solving

Team leadership

Education

High School Diploma

Associates degree or higher preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Description

Position Title: Teller Supervisor

Reports To: Senior Branch Manager

Responsibilities:

• Coaching the Teller staff to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships.
• Maintaining knowledge and educating team on all products, services, technology and policies.
• Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures.
• Pursues personal development of skills and knowledge necessary for this position.
• Assists with hiring, supervising, motivating, , and communicating with Teller
• Deals with customer correspondence, complaints and inquiries.
• May manage a Teller line as the only Supervisor, or may operate as a larger team in multiple locations.
• Provide operational assistance to the Branch Manager, Branch Officer, Senior Branch Manager, or Regional Branch Manager.
• Operate a Teller drawer. Understand how to process deposits, withdrawals, take loan payments, and how to examine checks for proper acceptance within established procedures.
• Assist customer with opening new accounts, as needed.
• Leader and role model to the Teller line.
• Other duties as assigned.

Qualifications:

• Understanding of Teller processes and new account concepts
• Shows an insight and interest into continued development of their banking career
• Displays leadership and effectively works with others
• Ability to work independently with little oversight
• Comfortable leading staff

Education/Experience

• Two years of banking required
• High School Diploma is required
• Associates degree or higher preferred

Skills

• Effective communication ability both verbal and written
• Ability to multi-task in a fast-paced environment
• Basic understanding of Microsoft products - Word, Outlook, and Excel
• Positive, enthusiastic, and outgoing personality
• Ability to problem solve and find solutions
• Highly develop commitment to customer satisfaction

Isabella Bank is an AA/EEO employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.