Branch Officer, Hilltop

Dollar Bank; Virginia Beach (VA); On-site; USD 66,000 - 86,000; Full time

Job summary

Dollar Bank is seeking a Branch Officer I who will participate in an intensive retail training program while working toward personal business development and sales objectives.

You will lead a motivated sales and service team, coaching members to achieve goals and drive branch growth through proactive community engagement and networking initiatives.

Qualifications

• Bachelor’s Degree with four years as Branch Manager or seven years managerial experience in retail banking is preferred.
• High School Diploma/GED with seven years management experience in a retail setting or three years as Branch Manager in retail banking.
• Strong retail banking and business development experience with track record of delivering customer service and exceeding sales goals.
• Ability to travel for training and possess a valid driver’s license with access to a reliable vehicle.

Responsibilities

• Deliver exceptional service aligned with the Bank’s Mission, Vision, and Values.
• Grow and retain customers via proactive strategies to develop business opportunities and deepen relationships.
• Support customer engagement by following the Bank’s service behaviors.
• Oversee the team’s service behaviors, promote products/services, and conduct call nights to follow up on leads.
• Foster a customer-focused team culture contributing to relationship building and operational integrity.
• Lead daily huddles, monthly meetings, and individual coaching to provide performance feedback.
• Represent the Bank in the community and source new relationships through local involvement.
• Achieve established customer service goals and targets.
• Make sound decisions prioritizing risk management, profitability, and customer satisfaction.

Skills

Coaching

Sales leadership

Customer service

Business development

Team leadership

Education

Bachelor’s Degree with four years as Branch Manager or seven years managerial experience

High School Diploma/GED with seven years management experience

High School Diploma/GED with three years Branch Manager experience

Job description

The Branch Officer I participates in a comprehensive retail training program while working toward personal business development and sales objectives. In this role, they are responsible for building and leading a motivated sales and service team, ensuring each team member contributes to the branch's success through a consultative sales approach.The Branch Officer I focuses on enhancing team performance by providing individualized coaching and holding each member accountable for their goals. Additionally, this role actively drives business growth through various proactive initiatives, including participation in community events and business networking opportunities.Qualifications:

• Candidate must have one of the following: o Bachelor’s Degree with four years as a Branch Manager or seven years of solid managerial experience with sustained consistent performance, preferably in a retail or retail banking environment, including experience managing staff, coaching, and meeting sales goals.o High School Diploma/GED with seven years of solid management experience in a retail setting or three years of experience specifically as a Branch Manager in retail banking.
• Strong retail banking and business development experience preferred, with a demonstrated ability to deliver outstanding customer service and exceed sales goals.
• Demonstrated capacity to build and maintain a strong community presence, contributing to both new and existing business growth opportunities.
• Ability to travel as needed to training.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.Principal Activities and Duties:
• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.
  

Compliance with regulatory laws and company procedures is a required component of all position descriptions.Compensation Range: $66,000-$85,700