Branch Office Manager: Lead Customer Experience & Growth

Berkeleycounty; Martinsburg (WV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Plan

Vacation

Sick and Personal Time Off

Paid Federal Holidays

Learning and Development Program

Job summary

Jefferson Security Bank in Martinsburg, WV seeks an organized Office Manager to lead daily operations, uphold our values of professionalism, teamwork and excellence, and ensure superior customer service and security.

You will develop a culture of collaboration, manage branch staff, prepare budgets, train employees, and promote the bank in the community while driving sales opportunities and maintaining compliance with applicable regulations.

Qualifications

• Strong leadership and staff development abilities.
• Excellent customer service and conflict-resolution skills.
• Ability to identify and leverage sales opportunities.
• Excellent organizational and written/spoken communication.

Responsibilities

• Develops a culture of quality and continuous improvement across the office.
• Fosters collaboration across departments to promote referrals and teamwork.
• Identify process improvements to enhance customer experience and efficiency.
• Supervises daily branch operations including cash handling and teller duties.

Skills

Leadership

Customer service

Sales opportunities

Communication

Education

High school diploma or GED

Job description

Jefferson Security Bank in Martinsburg, WV seeks an organized Office Manager to lead daily operations, uphold our values of professionalism, teamwork and excellence, and ensure superior customer service and security.

You will develop a culture of collaboration, manage branch staff, prepare budgets, train employees, and promote the bank in the community while driving sales opportunities and maintaining compliance with applicable regulations.