Assistant Office Manager: Coaching & Operations Lead

Berkeleycounty; Martinsburg (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Coverage

401(k) Plan

Paid Holidays

Professional Development

Job summary

Jefferson Security Bank is seeking an Assistant Office Manager in Martinsburg, WV. The role supports the Office Manager in daily workflow, scheduling staff, and coaching team members to deliver high-quality customer service.

The position involves supervising customer interactions in person, by phone, mail, and email, handling cash-related tasks, and assisting with new accounts and relationships. Strong communication and compliance with banking regulations are essential.

Qualifications

• Experience in financial services preferred.
• Ability to follow policies, procedures and regulations (BSA-focused).
• Excellent interpersonal and multitasking skills.

Responsibilities

• Assist Office Manager in daily workflow and scheduling.
• Support training and coaching to improve customer service quality.
• Handle customer inquiries in person, by phone, mail and email.
• Assist in cash handling, teller operations and relationship processing.
• Promote positive bank image and assist in policy compliance.

Skills

Customer service

Problem solving

Communication

Regulatory knowledge

Sales opportunity spotting

Education

High school diploma or GED

Job description

Jefferson Security Bank is seeking an Assistant Office Manager in Martinsburg, WV. The role supports the Office Manager in daily workflow, scheduling staff, and coaching team members to deliver high-quality customer service.

The position involves supervising customer interactions in person, by phone, mail, and email, handling cash-related tasks, and assisting with new accounts and relationships. Strong communication and compliance with banking regulations are essential.