Branch Office Administrator

Bankers Life company; Riverside (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Bankers Life is seeking a Branch Office Administrator to support field management with daily operations, combining administrative, compliance, and recruiting duties to help reach branch goals.

You will manage social media to support recruiting, handle applications, coordinate meetings, prepare reports, and ensure office processes and compliance tasks are executed efficiently.

Qualifications

• 2-4 years of work experience in a fast pace, customer facing, multiline phone, administrative role.
• System knowledge: application processing systems, account expense reporting, direct bill expense reporting, material ordering.
• Demonstrated experience in researching, analyzing and summarizing information.
• Strong written and oral communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Responsive to shifting needs and priorities.
• Strong attention to detail.
• High School Diploma, GED, or equivalent; some college preferred.

Responsibilities

• Social Media & Recruitment: Manage social media to promote local office and influence recruitment efforts (Instagram, TikTok, Facebook, etc.).
• Create engaging content and recruit candidates through platforms like LinkedIn, Indeed, Avature.
• Call candidates to schedule interviews and provide weekly progress updates on licensing.
• Administrative Support & Business Processing: Answer calls, direct customers to licensed agents, respond to questions, distribute mail, process applications.
• Provide pending business support, gather records, and ensure documents are complete.
• Create/Export reports from systems for management and handle expenses and reimbursements.
• Ensure office equipment and sales supplies are in good order and coordinate off-site meetings.

Skills

Written and oral communication

MS Office proficiency

Attention to detail

Adaptability

Customer service

Researching and summarizing

Education

High School Diploma / GED

Tools

MS Office

Job description

Reporting directly to the Managing Director, the Branch Office Administrator (BOA) assists the field management team with daily operations to reach branch goals. The BOA will perform a broad range of administrative processes and activities related to two core areas: Administrative Support & Compliance, and Recruiting, as well as to respond to shifting needs and priorities of the branch as directed by the Managing Director.

What You Will Be Doing:

Social Media & Recruitment

• Manage social media to consistently promote local office and influence recruitment efforts (Instagram, TikTok, Facebook, etc.)
• Create engaging and shareable content, including images, videos, and infographics
• Stay up-to-date on the latest social media trends and best practices
• Recruit and manage candidates through various platforms (LinkedIn, Indeed, Avature, etc.)
• Call candidates to schedule them for interviews
• Provide weekly follow-up to check on agent exam/licensing progress
• Update recruiting reports on an ongoing basis

Administrative Support & Business Processing

• Provides friendly and approachable services to visitors, employees, agents and customers. Answers phone calls and directs customers to licensed agents, as needed
• Responds to general customer questions, complaints, and service-related questions
• Distributes branch office mail and prepares outgoing mail; monitors general email box and routes accordingly
• Processes and scans applications
• Provides pending business support and follow through (gathering records, applications completion, & missing items)
• Creates/Exports reports from various systems for management
• Processes expenses and reimbursements
• Ensures office equipment is in working order
• Ensures sales supplies are stocked and current
• Coordinates off-site meetings and venues, as well as related logistics
• May perform additional duties as assigned

Compliance

• Provides administrative support and tracking for all branch office and compliance training sessions
• Assists the Managing Director with completing compliance audit requests
• Provides reporting to management on sales training completion
• Ensures branch office follows proper procedures and protocols
• Prepares branch for compliance audits

What We Are Looking For:

• 2-4 years of work experience in a fast pace, customer facing, multiline phone, administrative role
• System knowledge: application processing systems, account expense reporting, direct bill expense reporting, material ordering
• Demonstrated experience in researching, analyzing and summarizing information
• Strong written and oral communication skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Responsive to shifting needs and priorities
• Strong attention to detail
• High School Diploma, GED, or equivalent; some college preferred