Branch Member Advocate

Qualstar Credit Union; Tacoma (WA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentive pay

Career growth

Training & development

Predictable schedule

Paid time off

401(k)

Health benefits

Employee discounts

Job summary

Qualstar Credit Union invites an enthusiastic Branch Member Advocate to join our Tacoma team. This entry-level role trains you to handle everyday transactions, answer questions, and deliver friendly, personalized service to members.

You'll learn our products, identify solutions, and grow your banking skills through hands-on coaching in a collaborative, community-focused environment.

Qualifications

• No banking experience required; training provided.
• Must enjoy working with people and be eager to learn.
• Organized and attentive to detail in a fast-paced environment.

Responsibilities

• Create a great member experience at the branch by handling everyday transactions and inquiries.
• Help members understand products and services and suggest suitable solutions.
• Build banking skills through hands-on training and coaching.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Tools

Cash handling system

Job description

We're excited to welcome an enthusiastic Branch Member Advocate to our Tacomabranch team! This is an entry-level opportunity for someone who enjoys working with people, is eager to learn, and wants to build a career in financial services. No prior banking experience? We'll provide the training and support you need to get started.

We're a people-first, purpose-driven, not-for-profit credit union serving more than 60,000 members across the Puget Sound. Headquartered in Bothell, WA, we have approximately 120 employees across four branches, with each branch location supported by a close-knit team of about five employees. Our smaller branch teams create a collaborative environment where people support one another and have a meaningful impact on the members they serve.

What You'll Do

• Create a Great Member Experience: You'll be one of the first faces members see when they visit the branch. You'll assist with everyday transactions, account questions, service requests, and digital banking needs while providing friendly, accurate, and personalized service.
• Help Find the Right Solutions: As you learn more about Qualstar's products and services, you'll help members understand the options available to them and identify solutions based on their individual needs. You'll have the opportunity to develop your ability to ask thoughtful questions, recognize opportunities to help members save money or simplify their finances, and make appropriate product recommendations.
• Build Your Banking Skills: You'll learn how to confidently handle cash and transactions, manage and balance a teller drawer, assist with digital banking services, and navigate the systems and resources that help us serve members. Through hands-on training and coaching, you'll build the knowledge and skills needed to grow in your career.

What We're Looking For You don't need to know everything about banking on day one. We're looking for someone who is willing to learn, asks thoughtful questions, and takes pride in providing great service. If you enjoy connecting with people, have customer service and cash-handling experience, are comfortable working with numbers, and can stay organized and attentive to detail in a fast-paced environment, you'll likely thrive in this role.

Why Join Qualstar?

• Incentive Bonuses: Opportunity to earn additional incentive pay, averaging $100 per month
• Career Growth: Opportunities for advancement, based on development and performance
• Training & Development: Paid training, coaching, and hands-on experience to help you learn the banking industry
• Predictable Schedule: Set, dependable hours with no Saturday shifts
• Paid Time Off: Vacation and sick leave, including 11 paid federal holidays
• 401(k): Generous retirement benefits, with employer match
• Health Benefits: Medical, dental, vision, life, long-term disability, AD&D insurance, and Employee Assistance Program (EAP)
• Financial Benefits: Employee loan discounts and financial education resources

Ready to Join Us?

If you're looking for an opportunity to start a career in banking, build meaningful relationships, learn new skills, and make a difference for the people you serve, we'd love to hear from you!

Qualstar Credit Union is an Equal Opportunity Employer.