Branch Manager - Sanford Lake Forest

FAIRWINDS Credit Union; Lake Forest (IL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

$700 annual Health Savings Account"

Health, dental, vision insurance

Life insurance

Tuition assistance

Leadership development

Job summary

FAIRWINDS Credit Union is hiring a Branch Manager for the Sanford Lake Forest location. You will lead a branch team, ensure outstanding member service, and drive branch performance in daily operations, staff development, and community engagement.

The role emphasizes leadership, coordination of branch activities, and delivering financial freedom to members in a community-focused environment.

Qualifications

• Proven experience in bank or credit union leadership roles is preferred.
• Strong communication and interpersonal abilities are essential.
• Ability to lead and develop a branch team to meet goals and deliver exceptional member service.

Responsibilities

• Oversee all branch operations and daily activities to meet member and crewmember needs.
• Manage staffing, scheduling, training, and performance coaching for branch crew.
• Ensure service standards are consistently met and promote the FAIRWINDS Way.
• Drive cross-selling and business development to achieve branch goals and community impact.
• Monitor branch portfolio and participate in community outreach and events.

Skills

Leadership

Coaching

Team development

Customer service

Job description

Lake Forest Branch
5020 W State Road 46
Sanford, FL 32771, USA

• On-site
• Retail Banking
• Full-Time

Description

Financial Freedom Happens Here – and it starts with YOU.

AtFAIRWINDSCredit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As aBranch Managerfor our Sanford Lake Forest branch, you will lead by example and empower your team to deliver exceptional service, develop strong member relationships, and bring our mission of financial freedom to life in the communities we serve. Your leadership will be the foundation for member success, team growth, and overall branch performance.

Your Role in Our Mission:

• Oversee all functional areas of the branch. Responsible for monitoring and overseeing daily operations and assisting where needed to ensure that member and crewmember needs are met.
• Manage all aspects related to branch crewmembers which includes staffing, hiring, scheduling, evaluations, training, and coaching crewmembers to maximize their career potential.
• Ensure member service standards are consistently met within the branch and fosters an environment that demonstrates theFAIRWINDSWay.
• Effectively utilize cross‑selling strategies to offer credit union products and services to members. Responsible for Business Development of the market area to achieve credit union goals and objectives.
• Focus on complete member satisfaction by retaining and deepening the relationship with members and potential members including account recovery.
• Demonstrate involvement in the community to strengthen Credit Union public relations and external business development activities. Complete volunteer/service hours as assigned.
• Monitor and develop branch portfolio to enhance member relationships and to meet branch scorecard objectives.
• Develop and monitor Business Loan strategies for new and existing relationships to meet targeted goals.
• Utilize sales management skills and foster a coaching environment to ensure protective solutions expectations are met for the branch.
• Responsible for strategic planning within the branch which includes monitoring growth, profitability, budgeting, and completion of business/action plans.
• Effectively utilize decision making abilities to ensure safety and soundness of the credit union, its members and the adherence to policies, procedures and regulatory requirements.

What Makes You a Great Fit:

Proven experience in bank or credit union preferred, with demonstrated success in leading teams and driving results.

• Availability to work during branch hours, including Saturdays as needed.

Strong leadership, coaching, and team development skills.

Excellent communication and interpersonal abilities, with a passion for delivering exceptional member service.

Strong business acumen, with the ability to analyze performance data and implement improvement strategies.

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose‑driven, people‑first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own.

AboutFAIRWINDSCredit Union
AtFAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando, we’ve proudly served members for more than 70 years. Our mission - Changing members’ lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free. Through TheFAIRWINDSWay, we foster a culture built on integrity, accountability, and teamwork. We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness! We’re honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal’s Best Places to Work. Join a top workplace where your purpose matters, and your growth is supported every step of the way.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.