Branch Manager - Sales & Ops Leader

F.N.B. Corporation; Upper Marlboro (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

F.N.B. Corporation in Maryland is seeking a Branch Manager for the Retail unit in Upper Marlboro. The role focuses on overall sales and operations management, driving new customer acquisition, and coaching the branch team to meet financial goals.

The candidate will oversee daily branch activities, ensure compliance with policies, and lead community-facing initiatives while leveraging digital banking products. Strong leadership and customer service skills are essential.

Qualifications

• Excellent management skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Excellent customer service skills.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking audit policies and procedures preferred.

Responsibilities

• Performs market and business development duties by generating high value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships.
• Active member in the community. Execute and coach sales strategies to achieve financial goals.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Additionally, the Manager is responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Manage and coach branch team and facility to ensure the branch is operating according to FNB standards.
• People: conduct daily sales meetings, execute all HR responsibilities, participates in ongoing education for themselves and team, and lead sales camps according to Market Manager.
• Facilities: ensure branch meets all quality standards through the direction and coaching of branch team.
• Accountable for the operational integrity of the branch and ensuring adherence to audit, compliance, security, and operational requirements.
• Assigns team operational responsibilities and performs various operational duties according to established policies and procedures as needed.

Skills

Excellent management skills

Excellent communication skills

Organizational skills

Analytical skills

Interpersonal skills

Customer service skills

Computer skills

MS Word

MS Excel

MS PowerPoint

Experience in a related position

Banking audit policies knowledge

Education

High School or GED

Job description

F.N.B. Corporation in Maryland is seeking a Branch Manager for the Retail unit in Upper Marlboro. The role focuses on overall sales and operations management, driving new customer acquisition, and coaching the branch team to meet financial goals.

The candidate will oversee daily branch activities, ensure compliance with policies, and lead community-facing initiatives while leveraging digital banking products. Strong leadership and customer service skills are essential.