Branch Manager – Retail Banking & Growth

South Atlantic Bank; Charleston (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

South Atlantic Bank in Charleston, SC is seeking a Branch Manager/Retail BDO to lead a retail account portfolio and oversee branch operations with a focus on deposits, loans, and customer service. The role requires active NMLS registration and a strong sales mindset.

You will hire, train and manage branch staff, drive cross-selling initiatives with the commercial team, and ensure compliance with bank policies.

Qualifications

• Bachelor’s degree in finance, business, marketing or related area or the equivalent obtained through related experience.
• Three years of related retail banking and consumer lending experience or more if no college degree.
• Proven sales skills and ability to close deals.
• Demonstrated ability to manage/supervise others, showing skills in delegating, leadership, problem-solving, and handling employee issues, by previous experience or by education.
• Strong verbal and written communication skills.
• Knowledge of bank product lines and services as well as an understanding of branch operations and security.
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) and office equipment.

Responsibilities

• Effectively hire, onboard and manage the staff, ensuring each member has been appropriately trained on bank policies and procedures; is involved in attainment of branch goals; and delivers the highest level of customer service in all aspects of their duties.
• Assume responsibility for the internal operations of the branch including audit functions, security and upholding all bank policies and procedures
• Be trained to supervise duties of any position in branch including teller, teller supervisor and customer service representative to ensure those procedures are being performed in accordance with bank policy
• Promote a sales culture by conducting sales meetings that include product knowledge training as well as reviewing branch goals, recognizing cross-sell opportunities and reviewing sales skills
• Personally service customer base by handling any customer requests including opening new accounts, cross-selling, handling customer disputes or complaints, explaining bank procedures and using discretionary judgement in making policy exceptions when needed
• Working knowledge of all branch services/departments so that any sales opportunity or customer need can be appropriately referred within the bank
• Make new business development calls within the market area and calls on existing customers partnering with commercial team and other line of business partners (i.e. Mortgage and Merchant Services) as appropriate
• Positively represents the bank at various social, civic and charitable organizations
• Understands all bank products and services for selling and referring purposes
• Interviews consumer loan applicants, analyzes their credit-worthiness and makes credit recommendations
• Generates consumer loans and new accounts through business development efforts
• Models superior customer service and a professional attitude and presence
• Increases deposit and credit relationships through account openings, cross-selling and loan analysis.
• Responsible for compliance to applicable laws and regulations within area of responsibility and carries out responsibilities according to regulations, state and federal compliance requirements and the bank’s philosophy
• Completes other duties as requested

Skills

Sales skills

Leadership

Communication

Education

Bachelor’s degree in finance/business

Tools

Microsoft Office

Job description

South Atlantic Bank in Charleston, SC is seeking a Branch Manager/Retail BDO to lead a retail account portfolio and oversee branch operations with a focus on deposits, loans, and customer service. The role requires active NMLS registration and a strong sales mindset.

You will hire, train and manage branch staff, drive cross-selling initiatives with the commercial team, and ensure compliance with bank policies.