Branch Manager, Portland

A1 Garage Door Service; Portland (OR); On-site; USD 45,000 - 85,000; Full time

Job summary

Join a leading residential garage door service company as a Branch Manager, where your leadership skills will shine. In this dynamic role, you will oversee a dedicated team of service technicians and warehouse associates, ensuring top-notch service delivery and operational excellence. Your responsibilities will include coaching, managing inventory, and driving performance metrics to meet key objectives. This innovative firm values ownership, reliability, and a proactive approach to problem-solving. If you are self-motivated and eager to advance your career in a supportive environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Weekly Pay

Internal Promotion Opportunities

Company Swag

Qualifications

• 3+ years of managerial experience in a team-oriented environment.
• Proficient in Microsoft Office and CRM systems, especially ServiceTitan.

Responsibilities

• Oversee and coach 20-30 field employees, ensuring high performance.
• Manage inventory, scheduling, and performance metrics for the team.

Skills

Interpersonal Skills

Customer Service Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Time Management Skills

Education

High School Diploma or Equivalent

Bachelor's Degree in Management or Related Field

Tools

Microsoft Office Suite

ServiceTitan (CRM)

Job description

I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets across 20 states.

As a Branch Manager, you will assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.

You Should Apply If:

1. You are a master of ownership. You see a problem, you solve the problem!
2. You like to help people and your job description is just a guideline.
3. Your peers describe you as ethical and reliable. You can never be too precise with inventory, and you understand your role in our customer promise.
4. You move fast, you’re always busy and no task is too small or too big.
5. You are self-motivated and looking to grow your career.

You Shouldn’t Apply If:

1. You prefer working where there is no one to talk to.
2. You think that manual labor is for other people.
3. Systems/software scare you. We don’t use much paper around here.

The Job:

1. Provide direct oversight and guidance to 20-30 field employees including service technicians, maintenance technicians, door installers, and warehouse associates.
2. Focus on performance coaching to maintain and improve KPI performance.
3. Responsible for batch/deposits, tracking Divvy expenses, and purchasing.
4. Track Market KPIs, actively monitor and manage fleet, including vehicle inspections (cleanliness, maintenance, and any other vehicle-related tasks).
5. Audit and review inventory counts for accuracy and disposition discrepancies; organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner.
6. Provide performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions).
7. Responsible for hiring events, recruiting, interviewing, and on and offboarding employees.
8. Responsible for the development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, and Sr. Techs into future leaders of A1.
9. Manage Tech schedules and ensure apprentices are scheduled for 'ride-alongs' with other qualified technicians.

Basic Requirements:

1. Be nice! I know, we shouldn’t have to say that, but we mean it.
2. Minimum of 3 years managerial experience supporting and training a team.
3. Excellent interpersonal and customer service skills.
4. Excellent organizational skills and attention to detail.
5. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
6. Excellent time management skills with a proven ability to meet deadlines.
7. Strong analytical and problem-solving skills.
8. Proficient with Microsoft Office Suite or related software.
9. Proficient in computer skills to learn and use the current CRM system which is ServiceTitan.
10. Must be able to lift up to 50 pounds at times.

Benefits and other cool stuff:

• Medical, dental, vision, 401K.
• Paid Time Off.
• Weekly Pay.
• Internal Promotion opportunities.
• Company swag.

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.