Branch Manager - Mortgage Lender

Minster Bank; Sidney (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Minster Bank is seeking a Branch Manager to lead our community-focused branch, drive lending activities, and grow market share.

You will supervise daily operations, coach staff, ensure regulatory compliance, and deliver exceptional customer service. This role emphasizes relationship building, business development, and a culture that values teamwork and community involvement.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in banking, lending, customer relationship management, or branch leadership.
• Strong communication, problem-solving, and decision-making skills.
• Knowledge of banking products, services, and compliance requirements.
• A passion for customer service, business development, and community involvement.
• Ability to lead teams, foster collaboration, and drive results.

Responsibilities

• Growing the branch's presence in the community through networking, civic involvement, and business development activities.
• Managing consumer lending activities, including interviewing applicants, analyzing requests, closing loans, and maintaining portfolio quality.
• Building and strengthening relationships with customers while identifying opportunities to provide additional financial solutions.
• Leading, coaching, and developing branch staff to create a strong, relationship-driven culture.
• Ensuring branch operations, audits, and compliance requirements are completed accurately and on time.
• Overseeing branch facilities, equipment, staffing, and day-to-day operations to provide an exceptional customer experience.

Skills

Relationship management

Lending

Team leadership

Community involvement

Education

Bachelor's degree

Tools

Banking software

Job description

Lead a Market. Build Relationships. Inspire a Team.

At Minster Bank, we believe community banking is about more than transactions. It is about building relationships, supporting local businesses, and helping our communities thrive. As a community bank, we are committed to making decisions close to home, investing in our employees, and creating meaningful career opportunities. If you are a relationship-focused leader who enjoys business development, lending, team development, and community involvement, we invite you to explore our Branch Manager opportunity.

What You'll Do

As Branch Manager, you will serve as the Market Manager for your community while leading the daily operations of the branch. This role combines customer relationship management, consumer and mortgage lending, business development, operational oversight, and team leadership. You will be responsible for growing market share, strengthening customer relationships, ensuring compliance, and creating a positive culture that supports both employee and customer success.

Key responsibilities include:

• Growing the branch's presence in the community through networking, civic involvement, and business development activities.
• Managing consumer lending activities, including interviewing applicants, analyzing requests, closing loans, and maintaining portfolio quality.
• Building and strengthening relationships with customers while identifying opportunities to provide additional financial solutions.
• Leading, coaching, and developing branch staff to create a strong, relationship-driven culture.
• Ensuring branch operations, audits, and compliance requirements are completed accurately and on time.
• Overseeing branch facilities, equipment, staffing, and day-to-day operations to provide an exceptional customer experience.

What We're Looking For

We're seeking a motivated leader who enjoys developing people, growing customer relationships, and making an impact in the community.

Qualifications include:

• Bachelor's degree from a four-year college or university; or one to two years related experience; or an equivalent combination of education and experience.
• Experience in banking, lending, customer relationship management, or branch leadership.
• Strong communication, problem-solving, and decision-making skills.
• Knowledge of banking products, services, and compliance requirements.
• A passion for customer service, business development, and community involvement.
• Ability to lead teams, foster collaboration, and drive results.

Why Join Minster Bank?

At Minster Bank, you'll find more than a job. You'll find a team that values relationships, collaboration, professional growth, and community involvement. We empower our employees to make a difference for customers while providing opportunities to expand their skills, take on new challenges, and build rewarding careers.

If you're ready to lead a branch, strengthen customer relationships, and help shape the future of community banking, we'd love to hear from you.

JOB TYPE: Full-Time, Exempt

WORK LOCATION: In person

SCHEDULE: Day shift Monday through Friday with some Saturday mornings

Minster Bank is an equal opportunity employer.