Branch Manager – Low-Voltage Electronics | Full-Time

thestaffpad; Grand Rapids (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

SEP IRA contributions

Profit-sharing bonuses

Medical, dental, vision coverage

Career development

Job summary

The Staff Pad seeks an experienced Branch Manager for its Grand Rapids, MI location to lead daily operations, sales, and customer relationships. You will oversee inventory, shipping, repairs, and vendor coordination while driving growth and profitability.

You will mentor the sales team, partner with corporate on hiring and training, and ensure branch performance aligns with corporate goals. Occasional evenings/weekends and limited travel are required.

Qualifications

• 5–7 years of sales experience with 1–3 years in management.
• Experience in low-voltage industries is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee branch sales and operations including inventory, shipping, repairs/CRS, RM modules and reporting.
• Lead and mentor the sales team and Assistant Branch Manager.
• Develop go-to-market strategies with Sales and Marketing to strengthen vendor relationships.

Skills

Sales Leadership

Team Management

Customer relations

Inventory management

Forecasting

Education

High School Diploma or equivalent

Tools

ERP system

Microsoft Office

CRM software

Job description

The Staff Pad has partnered with a reputable family-owned distributor of low-voltage electronics to hire an experienced Branch Manager for their Grand Rapids, MI location

Schedule: Full-Time | Occasional evenings/weekends | <10% travel

What You’ll Do

• Maintain company's customer service standards and report service concerns as needed
• Oversee and understand all branch sales and operational functions, including sales, shipping, receiving, repairs/CRS, RM modules, and inventory
• Partner with Sales and Marketing to strengthen vendor relationships, coordinate training and counter days, and support go-to-market strategies
• Drive branch growth by prospecting new customers and supporting team sales efforts
• Reduce slow-moving, discontinued, and dead stock while managing inventory performance metrics, with a focus on: Inventory turns, D&E ranked products, and surplus stock
• Achieve branch and personal sales goals established by the Sales Manager by: Planning sales strategies and mentoring the existing sales team
• Setting goals to support monthly and quarterly sales targets
• Review customer performance, recover lost business, support customer growth, and manage gross profit goals
• Partner with Corporate on recruiting, hiring, onboarding, training, and employee development
• Support ongoing training, product knowledge, skill development, and employee mentorship
• Train and mentor the Assistant Branch Manager to support branch operations during absences
• Promote team performance, growth, accountability, and effective delegation
• Partner with Sales, Operations, and HR on employee evaluations and personnel matters
• Maintain accurate inventory, warehouse/showroom organization, cycle counts, and physical inventory preparation
• Oversee daily showroom stocking, merchandising, and appearance, ensuring demonstration units are current and operational
• Ensure all administrative tasks and branch reporting are completed accurately and on time
• Maintain regular communication with Sales Management and Corporate
• Ensure compliance with company policies and procedures and report violations to the Sales/Operations Manager
• Maintain a safe, secure, clean, and professional work environment

What We Are Looking For

• High school diploma or equivalent
• 5–7 years of relevant sales experience + 1–3 years of management experience preferred
• Experience in low-voltage industries, particularly fire and life safety, video surveillance, access control, and voice communication

Additional Skills & Attributes:

• Strong verbal and written communication & problem-solving skills
• Ability to work independently and collaboratively
• Training and mentoring skills
• Willingness to travel and work occasional evenings/weekends (<10% travel)
• Ability to perform physical tasks and occasionally lift/move up to 70 lbs
• Ability to meet required visual demands
• Computer, phone, ERP, Microsoft Office, and standard office equipment proficiency

What You Can Expect:

• Competitive salary with performance-based incentives
• SEP IRA contributions and annual profit-sharing bonuses
• Affordable medical, dental, and vision coverage
• Ongoing development, career advancement, and a promote-from-within culture
• Branch and warehouse/showroom environment with frequent interaction with inventory, warehouse operations, and customers

If you are a results-driven leader who thrives on building strong customer relationships, developing teams, and driving business growth, this is an opportunity to make a lasting impact. Join a company that values initiative, collaboration and professional development.