Branch Manager: Lead Teams, Grow Performance & Service

Kohler Credit Union; West Bend (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Generous PTO

Tuition reimbursement

Career development opportunities

Job summary

Kohler Credit Union seeks a Branch Manager for the West Bend - Meijer Branch to lead a team, strengthen member relationships, and drive branch growth and results. You will coach staff, manage daily operations, and promote exceptional member service in a fast-paced environment.

The role emphasizes leadership, coaching, and operational excellence with a focus on community engagement and risk-aware lending.

Qualifications

• 4+ years of leadership, management, or supervisory experience in banking, retail, customer service, hospitality, operations, or a related field.
• Experience coaching, developing, and motivating employees.
• Proven ability to drive performance, sales, service, or operational goals.
• Strong communication, relationship-building, problem-solving, and decision-making skills.
• Experience with consumer lending or financial services preferred.
• A collaborative, people-focused leader who leads by example.

Responsibilities

• Lead, coach, and develop a high-performing team while supporting employee growth and career development.
• Drive branch performance by establishing goals, monitoring key metrics, and recognizing success.
• Coach employees on sales, service, lending, and credit conversations to deepen member relationships and achieve branch goals.
• Oversee daily branch operations, ensuring compliance, efficiency, and an exceptional member experience.
• Support consumer lending and credit decisions while promoting sound risk management.
• Analyze branch performance and implement strategies to improve productivity, member satisfaction, and financial results.
• Build relationships within the West Bend community while representing Kohler Credit Union.
• Lead by example and foster a culture of accountability, collaboration, and continuous improvement.

Skills

Leadership experience

Coaching & development

Customer service

Communication skills

Financial services knowledge

Job description

Kohler Credit Union seeks a Branch Manager for the West Bend - Meijer Branch to lead a team, strengthen member relationships, and drive branch growth and results. You will coach staff, manage daily operations, and promote exceptional member service in a fast-paced environment.

The role emphasizes leadership, coaching, and operational excellence with a focus on community engagement and risk-aware lending.