Branch Manager: Lead, Grow & Elevate Community Banking

Ballston Spa National Bank; Village of Ravena (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Ballston Spa National Bank (BSNB) is seeking a Branch Manager to lead daily branch operations, develop staff, and foster strong customer relationships in the Ravena area. You will drive business development while ensuring exceptional service and adherence to regulatory standards.

You will coach employees to achieve individual and team goals, oversee scheduling and performance, and participate in community networking to grow relationships and branch profitability.

Qualifications

• Associate's degree or equivalent in business, finance, or related field.
• 2–3 years banking/retail management experience required.
• Proven supervisory or leadership experience preferred.
• Strong ability to coach and develop staff; excellent CRM skills.

Responsibilities

• Lead daily branch operations and team performance.
• Coach and mentor employees to support growth.
• Build and strengthen customer relationships.
• Support branch sales and referral goals.
• Manage staffing, scheduling, and performance management.
• Participate in community and networking activities.
• Ensure compliance with policies and regulations.

Skills

Banking experience

Supervisory skills

Customer relationships

Communication skills

Banking tech

Education

Associate degree

Bachelor's degree preferred

Tools

CRM software

Banking software

Job description

Ballston Spa National Bank (BSNB) is seeking a Branch Manager to lead daily branch operations, develop staff, and foster strong customer relationships in the Ravena area. You will drive business development while ensuring exceptional service and adherence to regulatory standards.

You will coach employees to achieve individual and team goals, oversee scheduling and performance, and participate in community networking to grow relationships and branch profitability.