Branch Manager II — Growth, Ops & Customer Experience

Hertz; Ferndale (MI); Vor Ort; USD 48.000 - 66.000; Vollzeit

Zusammenfassung

Hertz in Ferndale, MI is seeking a Branch Manager II to lead operations and deliver Hertz products to customers and partners. You will oversee budgets, safety, vendor relations, and staff performance, aligning with corporate goals and driving profitability.

The role requires strong leadership, analytical thinking, and a track record of decisive actions. You will coach teams, manage reservations and service levels, and represent Hertz to community partners and government entities.

Qualifikationen

• High School Diploma or GED required.
• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism a plus.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology and office software.

Aufgaben

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
• Handle or assist in the resolution of customer service issues
• Ensure a high level of customer service is maintained at or above the area goals
• Coach all staff and empower staff to engage in problem resolution and customer relations
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Kenntnisse

Highly organized

Excellent oral and written comms

Time management

Customer service aptitude

Cross-functional leadership

Technology proficiency

Excel

PowerPoint

Ausbildung

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

PowerPoint

Jobbeschreibung

Hertz in Ferndale, MI is seeking a Branch Manager II to lead operations and deliver Hertz products to customers and partners. You will oversee budgets, safety, vendor relations, and staff performance, aligning with corporate goals and driving profitability.

The role requires strong leadership, analytical thinking, and a track record of decisive actions. You will coach teams, manage reservations and service levels, and represent Hertz to community partners and government entities.