Branch Manager II: Growth & Customer Experience Leader

PNC; Clearwater (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical coverage with HSA

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Paid holidays

Vacation days

Parental leave

Job summary

PNC is seeking a Branch Manager II based at the Countryside Branch in Clearwater, FL. The role focuses on leading branch performance, driving revenue, and delivering a differentiated customer experience in an omni-channel environment.

Candidates should have 5+ years of related experience with at least 2 years in supervision, and a strong ability to manage risk and develop a high-performing team. Notary eligibility is required in some cases, and the position emphasizes compliance and inclusive

Qualifications

• Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented

Responsibilities

• Manages priorities through planning and execution to drive branch performance and customer loyalty.
• Leads a branded sales process to achieve sales targets and growth of consumer and business banking.
• Delivers a differentiated client experience with technology-enabled interactions and consultative solutions.
• Drives employee experience through onboarding, coaching and development of branch team members.
• Manages risk, regulatory compliance and adherence to policies in a complex environment.

Skills

Accountability

Banking

Client Counseling

Customer Experience (CX)

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is seeking a Branch Manager II based at the Countryside Branch in Clearwater, FL. The role focuses on leading branch performance, driving revenue, and delivering a differentiated customer experience in an omni-channel environment.

Candidates should have 5+ years of related experience with at least 2 years in supervision, and a strong ability to manage risk and develop a high-performing team. Notary eligibility is required in some cases, and the position emphasizes compliance and inclusive