BRANCH MANAGER II - FRONTAGE RD.

STAR Financial Group; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Health Savings Account

401k

Tuition Reimbursement

Paid Time Off

Bonus Program

Dependent Care Account

Job summary

STAR Financial Bank in Indiana seeks a Branch Manager II to lead daily branch operations, staff development, audits, and customer service alignment. You will coach staff, ensure policy adherence, and drive profitability while maintaining high service standards at multiple Indiana locations.

The role involves hiring, supervising, and mentoring teams, managing loans, and coordinating with other departments to deliver seamless customer experiences.

Qualifications

• 3+ years as Personal Banker or similar role.
• 1+ year in a leadership/coaching role.
• Experience in outside sales or branch operations is a plus.

Responsibilities

• Oversee daily branch operations, staff, security and compliance.
• Coach staff on sales and operational performance and training.
• Hire and manage performance, set goals, and drive branch growth.
• Generate new business and close loans to meet profitability targets.
• Liaise with Service Center and Branch Administration to resolve issues.

Skills

Inside Sales

Customer Service

Product Knowledge

High Production

Communication

Attention to Detail

Organization

Follow-up

Confidentiality

Education

Bachelor's in Business Administration

Job description

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicablefederal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Branch Manager II position is included in a workplace model that does not allow remote work.

As a Branch Manager II, essential responsibilities include:

• Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures.
• Ensures that operating procedures are followed.
• Maintains and updates knowledge relating to changes in Bank products, services and procedures.
• Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments.
• Ensures that all employees are adequately trained and cross-trained in appropriate functions.
• Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases.
• Generates new business to assist in meeting or exceeding sales, growth and profitability goals.
• Generates, completes, and closes consumer loans.
• May be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders.
• Implements strategies to achieve goals established for office.
• Assists with branch scheduling utilizing the designated staffing model to reduce inefficiencies and to meet the customer needs.
• Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.
• Serves as back up for Personal Banker I/II duties and/or phone customer sales inquires.
• Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
• Responsible for the orientation/mentoring of new team members.
• Serves as liaison to the Service Center and Branch Administration department.
• Confers with appropriate departments to resolve issues.

Skills Needed

• Proven results in an inside sales capacity.
• Ability to provide superior customer service through face to face and phone conversations.
• Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
• Ability to turn a low production office into a high production office.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Ability to prioritize workload and meet required deadlines.
• Ability to maintain a high level of confidentiality in every aspect of this position.

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

Benefits and Perks

• Affordable Medical/ Vision/ Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 11 1/2 holidays.

Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

Education

• Preferred: Bachelors or better in Business Administration or related field.

Experience

• Required: 3 years of experience as a Personal Banker or relevant position.
• Required: 1 year of experience in a leadership/coaching role.
• Preferred: 1 year of experience in outside sales within a financial institution.
• Preferred: 1 year of prior banking experience in a branch operations capacity.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.