BRANCH MANAGER II - FRONTAGE RD.

STAR Financial Bank; Fort Wayne (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

STAR Financial Bank in Indiana seeks a Branch Manager II to oversee daily branch operations, staff performance, security, audits, and compliance. You will ensure procedures are followed and drive exceptional service.

You will coach employees, manage hiring and performance reviews, promote lending, cross-sell products, and meet sales and profitability goals while delivering customer solutions across the branch network.

Qualifications

• 3 years: Previous experience as a Personal Banker or relevant position.
• 1 year: Previous experience in a leadership/coaching role.
• 1 year: Previous outside sales experience in a financial institution (preferred).
• 1 year: Prior banking branch operations experience (preferred).
• Bachelor's degree in Business Administration or related field required.

Responsibilities

• Oversee all daily operational functions of a branch location, including staff, security, audits, compliance, facilities, and procedures.
• Ensure operating procedures are consistently followed and updated with product/service changes.
• Provide guidance and coaching to staff on sales and operational performance, problems, and adjustments.
• Ensure staff training and cross-training across functions.
• Lead hiring, performance reviews, career development, and disciplinary actions as needed.

Skills

Inside sales

Customer service

Technical aptitude

Office turnaround

Communication

Attention to detail

Organizational skills

Time management

Confidentiality

Education

Bachelor's degree in Business Administration or related field

Job description

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicablefederal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Branch Manager II position is included in a workplace model that does not allow remote work.

As a Branch Manager II, essential responsibilities include:

• Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures.
• Ensures that operating procedures are followed.
• Maintains and updates knowledge relating to changes in Bank products, services and procedures.
• Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments.
• Ensures that all employees are adequately trained and cross-trained in appropriate functions.
• Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases.
• Generates new business to assist in meeting or exceeding sales, growth and profitability goals.
• Generates, completes, and closes consumer loans.
• May be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders.
• Implements strategies to achieve goals established for office.
• Assists with branch scheduling utilizing the designated staffing model to reduce inefficiencies and to meet the customer needs.
• Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.
• Serves as back up for Personal Banker I/II duties and/or phone customer sales inquires.
• Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
• Responsible for the orientation/mentoring of new team members.
• Serves as liaison to the Service Center and Branch Administration department.
• Confers with appropriate departments to resolve issues.

Skills Needed

• Proven results in an inside sales capacity.
• Ability to provide superior customer service through face to face and phone conversations.
• Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
• Ability to turn a low production office into a high production office.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Ability to prioritize workload and meet required deadlines.
• Ability to maintain a high level of confidentiality in every aspect of this position.

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage Flexible Dependent Care Account Health Savings Account (with employer contributions) Prescription Drug Plan Employee Wellness Initiatives (physical/mental/financial) Health Management Reimbursement Program Short Term/Long Term Disability Life Insurance Tuition Reimbursement Competitive Pay and Bonus Program 401k (with employer match) Generous Paid Time off including 11 1/2 holidays.

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

Qualifications

Education

Preferred

Bachelors or better in Business Administration or related field.

Experience

Required

3 years:

Previous experience as a Personal Banker or relevant position.

1 year:

Previous experience in a leadership/coaching role.

Preferred

1 year:

Previous experience in outside sales within a financial institution.

1 year:

Prior banking experience in a branch operations capacity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.