Branch Manager II

OneAZ Credit Union; Gilbert (AZ); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Generous PTO

Job summary

OneAZ Credit Union in Gilbert, AZ is seeking an experienced branch leader to oversee daily operations, drive sales and service, and ensure policy compliance. The role includes supervising staff, budgeting, and reporting while growing member relationships and participating in community outreach.

The position requires 5–10 years in sales/customer service, 2+ years of supervisory experience, and a relevant degree; the hiring range is $84,149.19–$105,186.49 depending on experience.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• 5–10 years of sales, customer service, or client-facing experience.
• 2+ years supervisory/management experience.
• Leadership in a financial institution preferred.
• Experience with policy and procedure compliance and management.
• Equivalent combination of education and experience accepted.
• Generous paid time off including holidays, floating holidays, personal days, vacation, and sick time.
• Target hiring range $84,149.19 - $105,186.49

Responsibilities

• Oversees cash flow and financial instruments per Credit Union policies.
• Assesses risk of transactions by branch personnel.
• Directs credit, loans, and establishment services operations.
• Manages delinquent accounts, loan approvals, and savings accounts.
• Develops branch goals and monitors performance.
• Educates and sells Credit Union products and services.
• Leads community outreach to grow membership.
• Supervises and trains branch staff, handles performance reviews.
• Compiles and reports financial data for regulatory and management needs.
• Prepares budgets and staffing plans; analyzes financial status of the branch.

Skills

Sales experience

Customer service

Leadership

Supervisory/Management

Policy & procedure compliance

Education

GED

Associate’s Degree

Bachelor’s Degree

Job description

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

You’reimpactful, compassionate, and fearless,ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you,let’sbuild something great together.

What You’ll Do

This position will be located at our Gilbert Branch: 2277 W Guadalupe Rd, Gilbert, AZ 85233

• Oversees the flow of cash and financial instruments in accordance with Credit Union policies and procedures.
• Assesses risk of all financial transactions executed by branch personnel.
• Directs, coordinates, and monitors activities to implement Credit Union’s policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans.
• Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans, or opening savings accounts.
• Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping.Develops branch goals and action plans to achieve those goals, while continuously monitoring branch performance.
• Educates, promotes, and sells various Credit Union products and services to members.
• Conducts community outreach efforts to promote brand awareness, establish and strengthen local community relationships, and support member growth.
• Leads branch team of associates. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Collects data to analyze the present and future financial status of the branch.
• Compiles and reports financial data as required by Credit Union and government regulations.
• Prepares reports needed to satisfy tax requirements. Prepares financial and regulatory reports required by law, regulations, Credit Union management, and the Board of Directors.
• Prepares and monitors annual budgets and staffing and facility needs.
• Examines, evaluates, and processes loan applications.
• Works directly with members to resolve issues and concerns.
• Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities.
• Collaborates with internal business partners, including Business Development Officers, Commercial Loan Officers, Wealth Advisors, and Mortgage Loan Officers.
• This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
• Complies with all policies and standards.
• Position grades could fluctuate based on market value.

What You Bring

• High School Diploma or General Educational Development (GED) required.
• Associate’s Degree or Bachelor’s Degree preferred.
• Five to ten (5-10) years of sales, customer service, or client-facing experience required.
• Minimum of two (2) years supervisory/management experience.
• Leadership experience within a financial institution required.
• Experience with policy and procedure compliance and management.
• OR equivalent combination of education and experience.
• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Target hiring range $84,149.19 - $105,186.49 (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ,we’renot just a credit union;we’rea financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bankfor new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

Voluntary Self-Identification

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

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