Branch Manager II

Mascoma Bank; Chelsea (VT); On-site; USD 62,000 - 81,000; Full time

Job summary

Mascoma Bank is seeking a Branch Manager II to lead a busy retail location and drive branch profitability. You will guide staff, manage performance, and ensure top-tier service across deposits, consumer loans, HE loans, and business relationships.

The role requires a Bachelor’s degree or equivalent, 3+ years of branch management, and willingness to travel between Mascoma Bank locations. Scheduling flexibility including Saturdays is expected.

Qualifications

• Bachelor's degree or equivalent in work experience.
• Three plus (3+) years of branch management experience.
• Proven record of branch growth and customer/business development.
• Lending experience in consumer, Home Equity, and small business loans.
• Knowledge of computers/typing skills.
• Strong written and verbal communication skills and problem-solving.
• Great, positive attitude and team orientation.
• Travel to other Mascoma Bank locations for training and meetings.
• Flexibility in work schedules and locations including Saturdays and early mornings.

Responsibilities

• Oversee branch performance and profitability with the Assistant Branch Manager.
• Lead and motivate staff to achieve optimal operating efficiency.
• Ensure knowledge of banking products and services across deposits, loans, and investments.
• Interpret policies, implement procedures, and identify improvements.
• Provide customers with information, answer questions, and resolve complaints.
• Interview and assess loan applications to determine best options.
• Ensure accurate data collection and analysis for loan processing.
• Attend education programs and comply with regulatory requirements and policies.

Skills

Branch management experience

Branch growth experience

Lending experience

Computer skills

Written and verbal communication

Team player

Travel to other Mascoma Bank locations

Flexibility in schedule

Education

Bachelor's degree or equivalent in work experience

Job description

Join Mascoma Bank's Retail Team as a Branch Manager II and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

The Branch Manager II assumes responsibility for the efficient and profitable operation of a branch and its employees. Those in this position will provide confident and enthusiastic leadership to branch, including branch profitability. They will motivate branch staff to the optimum and increase performance and success, both for individuals and the branch as a whole. They will possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments, and all aspects of the branch's operations.

Requirements

• Oversee all performance management within the Branch and partner with the Assistant Branch Manager to ensure optimum operating efficiency by:
• Making routine employment decisions, including reviewing performance, assigning work, providing training, guiding, and advising staff as necessary.
• Developing, implementing, and maintaining ongoing training for self and staff, including regular staff meetings and one-on-one meetings to ensure success of individuals and branch.
• Must be knowledgeable about the banking industry and able to perform various Relationship Banker duties.
• Must be aware of banking regulatory matters and proper operational procedures to keep the branch running successfully and within bank best practices.
• Assists with responsibility for efficient management of Branch operations by:
• Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
• Continually evaluating operating methods and procedures, making recommendations for improvements, and implementing approved changes.
• Provides customers with information and assistance, responding to a variety of customer questions or complaints.
• Makes and services a variety of loans by:
• Interviewing customers and compiling necessary information to determine customers' requirements and the best type of loan to satisfy their needs.
• Ensuring that all necessary personal and financial data is obtained and properly analyzed.
• Attends education programs made available by the bank.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

What You Bring

• Bachelor's degree or equivalent in work experience.
• Three plus (3+) years of branch management experience.
• Proven record of branch growth and customer and business development skills.
• Lending experience in consumer, Home Equity, and small business loans.
• Knowledge of computers/strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Travel to other Mascoma Bank locations is required for training and occasional meetings
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Ability to maintain confidentiality and privacy of customer information.
• Professional appearance; consistent with position and MB appearance policy.

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [e-mail].

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.

Salary Description

$62,182- $80,837 depending on experience

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.