Branch Manager I – Retail Banking (Flexible Hours)

Beacon Bank; Pittsfield (MA); On-site; USD 56,000 - 102,000; Full time

Job summary

Beacon Bank in Pittsfield, MA is seeking a Branch Manager I to lead all functions of a retail branch, drive revenues, and deliver exceptional customer experiences. You will mentor a diverse team, develop new business in the community, and ensure compliance with bank standards and regulatory requirements.

In this role, you will supervise daily operations, coach staff, and manage deposits, loans, and digital banking education while maintaining a strong focus on service quality and risk management.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of banking or management/supervisory experience.
• Outside business development skills.
• Strong sales, management, and team leadership abilities.
• In-depth knowledge of bank operations, systems, and compliance.
• Experience working with commercial customers and lenders.
• Proficient knowledge of cash management products.
• Excellent oral and written communication skills.
• Excellent customer service and interpersonal skills with a strong customer focus.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Manage, grow and retain branch deposits and revenues in accordance with the bank’s strategic plan.
• Create strategies and business opportunities to meet business development objectives and goals.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Provide an outstanding customer experience at all points of contact.
• Lead by example and promote a positive attitude.
• Manage, coach, and motivate branch colleagues to deliver an exceptional customer experience and sales performance.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Skills

Banking

Management

Sales

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in Pittsfield, MA is seeking a Branch Manager I to lead all functions of a retail branch, drive revenues, and deliver exceptional customer experiences. You will mentor a diverse team, develop new business in the community, and ensure compliance with bank standards and regulatory requirements.

In this role, you will supervise daily operations, coach staff, and manage deposits, loans, and digital banking education while maintaining a strong focus on service quality and risk management.