Branch Manager I

Ameris Bank; Ellenwood (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

Paid Sick and Vacation Leave

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Ameris Bank located in Ellenwood, Maryland, is seeking an experienced banking leader focused on customer service and business development. The role requires strong leadership skills and a commitment to enhancing customer satisfaction while achieving sales targets.

Key responsibilities include managing branch operations, developing staff, and engaging in community outreach. A strong background in retail banking and supervisory experience is essential. Ameris Bank offers a comprehensive benefits package including medical, dental, and 401(k) matching.

Qualifications

• 3+ years of retail banking experience.
• 1+ year of supervisory or leadership experience.
• Experience in branch operations and sales management.

Responsibilities

• Develop and maintain relationships with customers.
• Manage and motivate branch staff to meet objectives.
• Ensure compliance and safety within branch operations.

Skills

Leadership skills

Customer service

Sales techniques

Communication skills

PC proficiency

Google Docs proficiency

Microsoft Office proficiency

Education

High school diploma or GED

Bachelor's degree in finance or related field

Job description

Ameris Bank is a purpose‑driven company dedicated to bringing financial peace of mind to communities, one person at a time.

Essential Functions, Duties and Responsibilities

• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.
• Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Optimize the use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships.
• Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions and displays professionalism.
• Ensure regular communication with bank leadership.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead trainings and staff meetings.
• Approve policy exceptions within authorized limits.
• May perform all sales and service functions of the branch as needed.
• Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
• Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.
• Knowledge of banking policies and procedures.
• Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry, Work Experience and Education

• 3 or more years of retail banking experience.
• 1 or more year of supervisory, leadership or mentoring experience.
• Branch operations experience.
• Cross‑selling experience.
• Sales management and business development experience.
• Consumer credit experience preferred.
• High school diploma or GED required.
• Bachelor’s degree in finance or related field preferred.

Benefits

• Medical, Dental and Vision Insurance (Ameris Bank absorbs a major portion of the cost of healthcare).
• Life Insurance at no additional cost.
• Accidental Death & Dismemberment Coverage.
• Long‑Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays.
• Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan – Ameris Bank matches 50% of your first 8% of contributions.
• Flexible Spending Accounts, Health Savings Account, Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection, Pet Insurance, Legal Insurance, Employee Assistance Program, Employee Advocacy Program.
• Tickets at Work (entertainment discounts for employees).
• AT&T Employee Discount.
• Wellness Discounts for medical premiums and other rewards.
• Employee Referral Incentive, Education Assistance.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Ameris Bank is an equal opportunity employer and we are committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment. The employer is required to notify all applicants of their rights pursuant to federal employment laws.