Assistant Branch Manager

Ameris Bank; Town of Savannah (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Sick and Vacation Leave

Flexible Spending Accounts

Job summary

Ameris Bank in the Town of Savannah is hiring a branch manager responsible for overseeing customer service, managing operations, and leading the staff to meet sales objectives.

The ideal candidate will have extensive banking experience, strong leadership skills, and a commitment to customer satisfaction. Benefits include health insurance, retirement plans, and education assistance.

Qualifications

• 3+ years of retail banking experience required.
• Supervisory or leadership experience required.
• Branch operations experience required.

Responsibilities

• Supervise branch operations including lobby management.
• Recruit, train, and evaluate staff members.
• Oversee customer experience and satisfaction.

Skills

Team player

Communication skills

Knowledge of branch operations

Knowledge of banking policies

PC proficiency

Education

High school diploma or GED

Bachelor’s degree or equivalent

Tools

Google Docs

Microsoft Office

Job description

Position Overview

Responsible for customer service fulfillment within the branch, including lobby management, resolving complex customer service matters, determining policy exceptions, and ensuring operational excellence and compliance.

Key Responsibilities

• Supervise branch operations, including the lobby and teller line, establish staffing schedules, perform audits, evaluate employee performance, and monitor compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate a team of staff members.
• Optimize resource usage to meet operational needs of the branch.
• Apply effective sales strategies to attract, expand, and retain customer relationships and guide the team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch, assess customer and employee feedback, identify opportunities for improvement, and research and resolve complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance, protecting against criminal or fraudulent activity and risk exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead or co‑facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Achieve branch objectives, sales, and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed.
• Demonstrate leadership skillset with the ability to develop and maintain collaborative relationships, coach, mentor, and retain a high‑performing team.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills, and Competencies

• Highly motivated team player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency; intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience

• 3 or more years of retail banking experience required.
• Supervisory, leadership, or mentorship experience required.
• Branch operations experience required.
• Cross‑selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Academic Qualifications

• High school diploma or GED required.
• Bachelor’s degree or equivalent education and related training or experience required.

Benefits

• Medical, Dental, and Vision Insurance with major cost absorption by Ameris Bank.
• Life Insurance at no additional cost.
• Accidental Death & Dismemberment Coverage.
• Long‑Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays and Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan with 50% match on first 8% of contributions.
• Flexible Spending Accounts, Health Savings Accounts, and Health Reimbursement Arrangements.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance and Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts).
• AT&T Employee Discount and Wellness Discounts for Medical Premiums.
• Employee Referral Incentive.
• Education Assistance.

EEO Statement

Ameris Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. All job requirements are subject to reasonable accommodation for individuals with disabilities.