Branch Market Manager

Ameris Bank; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Leave

Stock Purchase Plan

Job summary

Ameris Bank is seeking a senior branch operations leader to oversee the daily functions of one or more branches, coaching a team to achieve sales and service goals while ensuring compliance and exceptional customer experiences.

You will drive business development, manage audits and risk, and partner with leadership to execute strategy across deposits, loans, and operations.

Qualifications

• 8+ years of retail banking experience.
• 3+ years of bank supervisory or leadership experience.
• Bachelor’s degree in finance or related field.

Responsibilities

• Oversee branch operations and lead a team to meet sales and service objectives.
• Drive outside business development to acquire commercial deposits and expand customer relationships.
• Monitor performance, motivate staff, and ensure compliance and risk management.
• Manage branch safety, security, and audits including vault/teller procedures.
• Represent the bank at community events and ensure effective communication with leadership.

Skills

Leadership

Coaching

Communication

Customer service

Policy knowledge

CRM

Google Docs

Microsoft Office

Education

Bachelor's degree in finance or related field

Tools

CRM

Job description

Job Summary

Responsible for overseeing all branch operations and serving as a coach by leading a team in the execution of sales and service objectives for one or more branches, or a branch that is exceptionally large in nature with regard to loans and deposits. Additionally, responsible for completing individual business development objectives and planning and directing all branch functions ensuring compliance, operational and customer service expectations are met.

Key Responsibilities

• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.
• Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.
• Optimize the use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships.
• Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions and display professionalism.
• Ensure regular communication with bank leadership.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead trainings and staff meetings.
• Approve policy exceptions within authorized limits.
• May perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
• Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.
• Knowledge of banking policies and procedures.
• Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience

• 8 or more years of retail banking experience.
• 3 or more years of bank supervisory, leadership or mentoring experience.
• Branch operations experience.
• Cross selling experience.
• Sales management and business development experience.
• Consumer credit experience.

Academic Requirements

• Bachelor’s degree in finance or related field.

Benefits

• Medical, Dental and Vision Insurance (Ameris Bank absorbs a major portion of the cost of healthcare).
• Life Insurance provided at no additional cost.
• Accidental Death & Dismemberment Coverage.
• Long-Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays.
• Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan (Ameris Bank matches 50% of your first 8% of contributions).
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts for employees).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Equal Opportunity Employer providing notification to all applicants of their rights pursuant to federal employment laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.