Branch Manager - Houston, TX

Rheem Manufacturing Company; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Employee training opportunities

Career development support

Job summary

Rheem Manufacturing Company is seeking a dedicated Branch Manager to lead operations at one of our distribution branches in Houston, Texas. This pivotal role focuses on customer service, team development, and operational excellence. The ideal candidate should have a Bachelor’s Degree and over 7 years of experience in a distribution environment.

Join us in fostering a positive workplace culture and ensuring top-tier service delivery. Rheem is committed to innovation and sustainability across all its products, helping to shape the future of the HVAC industry.

Qualifications

• 7+ years of experience in a distribution or warehouse environment.
• Proven ability to analyze data and implement actionable insights.
• Ability to thrive in a fast‑paced environment.

Responsibilities

• Oversee all branch operations and customer transactions.
• Ensure the branch meets key performance metrics.
• Promote a safe and compliant work environment.

Skills

Customer service acumen

Team management

Organizational skills

Communication skills

Data analysis

Education

Bachelor’s Degree in a related field

Tools

Microsoft Office Suite

Job description

Job Description

Join Century A/C Supply, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 70 years of trusted service, Century A/C Supply has built a strong network across the Houston, TX area, delivering top-quality HVAC products, exceptional service, and industry‑leading training to residential contractors and the multifamily industry.

We are seeking a dedicated and dynamic Branch Manager to lead the operations, customer service, and team development at one of our distribution branch locations. Your success in this role will depend on your ability to blend operational excellence, exceptional customer service, and strong people leadership to drive growth and profitability while fostering a positive workplace culture.

Benefits

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Responsibilities

• Oversee all branch operations, including customer transactions, warehouse management, inventory, delivery, and financial transactions.
• Ensure the branch operates to the highest standards and meets key performance metrics.
• Provide input on the annual budget and manage monthly profit and loss (P&L) performance.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with leadership, sales, and other cross‑functional teams to support current and potential customers and the overall business.
• Promote and enforce a safe, compliant, and hazard‑free work environment by leading safety practices, upholding company guidelines, and ensuring all employees are trained and supported in maintaining a strong safety culture.
• Guarantee top‑tier customer service in every transaction, building and maintaining positive relationships with customers.
• Address and resolve customer concerns in a timely, professional manner.
• Foster a positive and safe workplace culture aligned with our core values.
• Set clear expectations for employees and provide ongoing coaching, development, and feedback.
• Promote and enable training and professional growth opportunities for team members.
• Celebrate achievements while addressing and resolving performance concerns.
• Participate in workforce planning, recruitment, and the onboarding process for new hires.

Qualifications

• Bachelor’s Degree in a related field or equivalent work experience.
• 7+ years of experience in a distribution or warehouse environment, with a focus on strong customer service acumen.
• Experience managing and developing a team.
• Knowledge of business principles, including strategic planning, resource allocation, and team leadership.
• Proficiency in Microsoft Office Suite and experience working with operational systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proven ability to analyze data and implement actionable insights.
• Ability to thrive in a fast‑paced environment.
• Demonstrated experience fostering a culture of safety and continuous improvement.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Familiarity with the HVAC distribution industry, including HVAC products and services.
• Experience with material handling equipment (MHE) and delivery vehicles.

About Us

At Rheem, we engineer products for life—home, work, and the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions delivers reliable performance, comfort, and energy savings for residential and commercial applications worldwide.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective.
• Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect.
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens.
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.