Branch Manager Home Care for veterans

Live Well Home Care; Concord (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

Live Well Home Care in Concord, NH is seeking an experienced Home Care Branch Manager to lead our local operations, oversee staff and ensure high-quality client care. You will drive recruitment, scheduling, compliance, and community relations while maintaining census and ensuring timely service initiation.

The role demands strong leadership, analytical thinking, and excellent communication. Travel regionally as needed; on-call duties may apply; a bachelor or associate degree and at least two

Qualifications

• Excellent verbal and written communication required.
• Strong interpersonal and customer service skills.
• Excellent organizational and detail orientation.
• Proven leadership and supervisory experience.
• Willingness to travel regionally.
• Two years of business and people management experience.
• Understanding of market trends.

Responsibilities

• Recruit, interview, hire, and train staff.
• Oversee daily workflow of the department.
• Provide performance evaluations and discipline as needed.
• Manage resources and drive revenue growth.
• Monitor client census and ensure 48-hour service initiation after referral.
• Maintain high client satisfaction (target 95%).
• Maintain fill rate of 95% on auth hours.
• Develop community relations and business expansion.
• Ensure compliance with state regulations and audits.
• Oversee client visits and communicate with caregivers.

Skills

Verbal communication

Written communication

Interpersonal skills

Sales experience

Organizational skills

Time management

Analytical thinking

Leadership

Delegation

Microsoft Office Suite

Education

Associates degree or higher

Tools

Microsoft Office Suite

Job description

Job description

Our company is searching for experienced candidates for the position of Home Care Branch Manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for branch manager:

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Financial:

• Effectively managing company resources
• Managing gross margin including Caregiver Overtime / Caregiver payrates
• Responsible for overall revenue growth
• Utilization / Fill Rate
• Referral to admission ratio
• Effectively managing community relationships including AL's, IL's, Hospitals, SNF, memory care, LTAC and VA, LTC, Workers' comp
• Effective communication with regional and senior leadership
• Timely reporting issues and concerns
• Referral flow

Compliance:

• Following all applicable state regulations
• Completing routine internal audits of Client and personnel files
• Timely reporting and maintaining client and caregiver complaints/grievances as well as records.

Client Care:

• Responsible for managing client census.
• Effective communication between client, caregivers, and branch
• Ensure timely initiation of service -All admits completed with 48 hours of receiving referral.
• Oversight over client visits.
• Ensuring high levels of client satisfaction - Customer satisfaction over 95%
• Ensuring client fill rate 95% or above on auth hours

Operations/People Management:

• Staffing and Recruiting
• Business Development/Expansion
• Community Relations
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Qualifications for branch manager:

• Ability to travel via automobile frequently regionally.
• Associates degree or higher preferred
• Proven successful performance with a minimum of 2 years of business and people management.
• Good skills in account management
• Good understanding of market trends and competitor's activities
• Leadership proficiency
• Must be willing to take on-call.