Branch Manager

All-Ways-Caring-Homecare; Everett (WA); On-site; USD 45,000 - 48,000; Full time

Job summary

All Ways Caring HomeCare in Everett, WA, is seeking a Branch Manager to oversee the branch's operations, sales, and service delivery. You will be responsible for profitability, client satisfaction, and staff leadership within the branch.

You will recruit and train staff, manage HR functions, and cultivate relationships with clients and community partners to achieve targets and growth. This role emphasizes driving service quality and business results in a healthcare setting.

Qualifications

• BS Degree preferred but not required with equivalent experience
• 1+ years of supervisory experience
• 1+ years of sales or marketing experience in a HealthCare or related setting preferred
• Experience in managing systems, processes, and people
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external
• Desire and ability to expand and build business relationships
• Excellent problem-solving skills to handle client and employee issues
• Ability to work flexible hours and after hours as needed to support business needs

Responsibilities

• Lead branch sales and service delivery to meet financial targets
• Build and maintain relationships with key clients and community partners
• Recruit, train and develop branch staff
• Oversee HR processes including interviewing, hiring, payroll processing, and employee relations
• Monitor customer satisfaction and retention and seek continuous improvement

Skills

Supervisory experience

Sales/Marketing

Communication

Problem solving

Flexible hours

Relationship building

Education

Bachelor's degree preferred

Job description

Our Company

All Ways Caring HomeCare

Overview

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction. As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

External Job Description

Administration/Finance:

• Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt
• Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan

Service Management:

• Monitoring to ensure that every client is served Monitoring to provide exemplary service to every client to optimize utilization
• Maintaining strong and positive relationships with referral partners, payor sources, and clients. Manages on-call as needed

Sales and Marketing:

• Manage/Analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate
• Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share
• Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in HomeCare sales programs/contests/meetings, maintaining awareness of competitors strengths and weaknesses and HomeCare resulting strategic position, managing territory to ensure efficient sales strategy for the branch
• Executing Branch’s annual business plan

Talent Management:

• Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives
• Monitoring and coaching the service team to ensure effective unemployment and workers' compensation claim management

Qualifications

• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience
• 1+ years of supervisory experience required
• 1+ years of sales or marketing experience in a HealthCare or related setting preferred
• Experience in managing systems, processes, and people
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external
• Desire and ability to expand and build business relationships
• Excellent problem-solving skills to handle client and employee issues
• Ability to work flexible hours and after hours as needed to support business needs

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $33.66 - $34.67 / Hour