Branch Manager, Heavy-Duty Parts & Fleet Growth

Tidewater Fleet Supply; Virginia (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Tidewater Fleet Supply / TNT Parts seeks an experienced Branch Manager to lead a busy location, directing sales, service, and operations to drive profitability and customer satisfaction.

You will grow the customer base, manage inventory, and coach a team to achieve quarterly goals while maintaining service standards and safety compliance. Local travel and hands-on leadership are expected.

Qualifications

• Previous branch management, operations management, sales management, or similar leadership experience.
• Experience in the heavy-duty truck, trailer, automotive aftermarket, fleet, industrial, equipment parts, or distribution industry strongly preferred.
• A track record of leading and developing employees.
• Strong business and financial understanding, including sales, gross margin, labor, expenses, and profitability.
• The ability to develop customer relationships and identify opportunities to grow the business.
• Strong problem-solving and decision-making skills.
• A hands-on leadership style and willingness to get involved when the team needs support.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• The ability to set expectations, coach employees, and hold people accountable.
• Comfort using technology, business systems, and performance data to make decisions.
• A valid driver’s license and the ability to travel locally as needed.

Responsibilities

• Lead all aspects of branch operations, including sales, customer service, warehouse operations, inventory, delivery, staffing, and administration.
• Take ownership of branch sales, gross profit, operating expenses, inventory, and overall profitability.
• Develop and execute plans to achieve sales, gross profit, and operational goals.
• Identify opportunities to grow existing customers and develop new business within the local market.
• Build strong relationships with fleets, repair facilities, municipalities, contractors, trucking companies, and other commercial customers.
• Work with outside and inside sales teams to develop customer strategies and pursue new opportunities.
• Monitor local market conditions, competitors, and customer activity to identify opportunities for growth.
• Lead, coach, train, and develop branch employees while creating a culture of accountability and teamwork.
• Set clear expectations for employees and address performance issues promptly and professionally.
• Manage staffing levels, schedules, overtime, and other labor costs based on the needs of the business.
• Maintain strong inventory controls and work to improve inventory accuracy, availability, and overall inventory investment.
• Ensure warehouse, receiving, order fulfillment, and delivery operations are efficient, accurate, and focused on customer service.
• Monitor delivery activity and look for opportunities to improve route efficiency and control delivery costs.
• Manage branch expenses and identify opportunities to improve productivity and profitability.
• Review branch performance, operational reports, and key metrics to identify trends and take corrective action when necessary.
• Resolve customer concerns quickly and work to strengthen long-term customer relationships.
• Maintain a safe, organized, professional, and customer-focused branch environment.
• Work closely with regional leadership and other branches to share resources, ideas, best practices, and business opportunities.
• Represent Tidewater Fleet Supply / TNT Parts professionally within the local business community.

Skills

Branch management

Sales leadership

People development

Customer relationships

Financial acumen

Problem solving

Communication

Time management

Travel locally

Driver’s license

Tools

Business systems

Job description

Tidewater Fleet Supply / TNT Parts seeks an experienced Branch Manager to lead a busy location, directing sales, service, and operations to drive profitability and customer satisfaction.

You will grow the customer base, manage inventory, and coach a team to achieve quarterly goals while maintaining service standards and safety compliance. Local travel and hands-on leadership are expected.