Branch Manager – Growth, Safety & Customer Excellence

American Welding and Gas, Inc.; Georgetown (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay structure

Medical, Dental & Vision benefits

401(k) with company match

Life Insurance

Short-term & Long-term Disability

Paid holidays & PTO

Job summary

American Welding & Gas, Inc. is seeking a Branch Manager for our Elizabethtown, KY location. You will lead safety initiatives, optimize deliveries, and deliver exceptional customer service via phone, walk-in, and delivery channels.

The role requires a Bachelor's degree or equivalent, prior management experience, and strong leadership and communication skills. You will manage sales, margins, expenses, and staff to improve branch performance and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• Previous management experience.
• Intermediate level computer skills.
• A team player who takes ownership, creates solutions and drives for results to get the job done.
• Excellent communicator who expresses consistency in words and actions, communicates directly and honestly.
• Ability to work independently and under pressure to meet deadlines.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Strong leadership and relationship development skills.
• Pleasant, professional, and courteous personality.
• Strong administrative skills: organized, efficient, and versatile.
• Excellent verbal and written communication skills.
• Goal oriented and self-motivated.

Responsibilities

• Lead and promote safety; organize safety meetings and strictly enforce safety rules.
• Ensure customer deliveries are dispatched in a cost-effective manner that meets customer expectations.
• Ensure phone, walk-in, and delivery customer service is upbeat, friendly, and tailored to identify the customer's need and solve it.
• Through management of sales, margins, and expenses, improve the operating income performance of the branch.
• Through management of the store ranking metrics, improve the branch's store ranking.
• Review and understand monthly financial statements and adjust to improve performance.
• Coordinate activities with other branches and/or immediate branch personnel to resolve any customer, sales or operational problems or inquires and ensure that issues are handled in a manner that enhances customer satisfaction.
• Accurately complete and submit all sales-related paperwork (e.g., shippers, invoices, inventory/tank audits, month-end reports, cash reconciliations, deposits, etc.) in a timely manner.
• Participate in the preparation of market information and annual sales analysis and forecast.
• Manage all branch personnel in accordance with company policies by hiring, training, motivating, planning and directing work, providing performance feedback, developing associates and resolving associate issues.
• Coordinate sales promotion activities and maintain and stock merchandise and display it so that it is attractive to customers. Maintain a clean and attractive store.
• Responsible for timely and quality performance appraisals of assigned personnel.
• Work in accordance with all policies and procedures and rules as prescribed by State and Federal law and the Company.
• Evaluate and monitor day-to-day activities of the branch to ensure cost effective operations and make changes to ensure same when required.
• Sell profitable sales growth to new and existing opportunities.
• Other duties may be assigned.

Skills

Leadership

Communication

Team player

Independent work

Under pressure

Problem solving

Goal oriented

Education

Bachelor's degree or equivalent experience

Tools

Computer skills

Job description

American Welding & Gas, Inc. is seeking a Branch Manager for our Elizabethtown, KY location. You will lead safety initiatives, optimize deliveries, and deliver exceptional customer service via phone, walk-in, and delivery channels.

The role requires a Bachelor's degree or equivalent, prior management experience, and strong leadership and communication skills. You will manage sales, margins, expenses, and staff to improve branch performance and customer satisfaction.