Branch Manager: Growth, People & Customer Experience

PNC

Belleville (MI)

On-site

USD 70,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

401(k) with company match

Health insurance

Job summary

PNC in Belleville, MI is seeking a Branch Manager to lead all aspects of branch performance and provide a differentiated client experience in an omni-channel environment. You will coach a high-performing team, drive revenue growth, and collaborate with a wide range of partners to deliver financial solutions that support customers' well-being.

The role emphasizes talent development, risk management, and regulatory compliance, with a focus on community involvement and maintaining strong internal

Qualifications

Proven experience in branch leadership and customer-focused sales
Ability to coach on consultative selling and risk/compliance
Notary Public eligibility and regulatory awareness (background checks)

Responsibilities

Lead all aspects of branch performance, driving revenue and customer loyalty through consultative interactions.
Grow branch revenue through acquisition and share-of-wallet growth with consumer and business customers.
Coach to deliver a differentiated client experience using technology-enabled interactions and cross-channel service.
Develop and retain talent through onboarding, coaching, and performance management.
Manage operational, human capital, reputational, and sales risk with adherence to policies.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Job description

The role emphasizes talent development, risk management, and regulatory compliance, with a focus on community involvement and maintaining strong internal

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