Branch Manager: Growth & Member Experience Lead

OnPath Credit Union; Lafayette (LA); On-site; USD 58,921 - 73,651; Full time

Job summary

OnPath Credit Union in Lafayette, LA seeks a Branch Manager to oversee daily branch operations, lead staff, enhance customer relationships, and drive sales and service excellence. This on-site role reports to senior management and aligns branch activities with the credit union’s strategic goals.

The candidate should have 2–5 years of related experience, strong decision‑making skills, and excellent communication. OnPath emphasizes empathy, integrity, and community involvement as core values.

Qualifications

• High school education or GED required.
• 2–5 years of similar or related experience.
• Strong decision‑making skills and high emotional intelligence.
• Proficiency in conflict resolution and effective delegation.
• Excellent time management and communication skills.

Responsibilities

• Provide leadership, guidance, and support to branch staff to align with strategic goals; conduct performance evaluations and career development plans.
• Regularly analyze branch performance to identify opportunities for improvement and growth.
• Collaborate with District Branch Manager to drive branch goals.
• Conduct security meetings, open/close the branch, and test security equipment quarterly.
• Ensure high level of member service and resolve concerns; promote community involvement.
• Maintain regulatory compliance and internal policy audits; stay informed on laws and standards.
• Monitor sales, service, and operations metrics; implement best practices for excellence.
• Order currency according to policy.

Skills

Leadership

Communication

Decision making

Emotional intelligence

Delegation

Time management

Conflict resolution

Education

High school diploma or GED

Job description

OnPath Credit Union in Lafayette, LA seeks a Branch Manager to oversee daily branch operations, lead staff, enhance customer relationships, and drive sales and service excellence. This on-site role reports to senior management and aligns branch activities with the credit union’s strategic goals.

The candidate should have 2–5 years of related experience, strong decision‑making skills, and excellent communication. OnPath emphasizes empathy, integrity, and community involvement as core values.